PrestaShop not installing properly from Step 3

[elyons3683]

I'm installing PrestaShop on a site running PHP 5.2.3. When I get to Install Step 3 (Configuration), I enter the database server name and database name, username and password and verify and the database verifies. I send a test email and that works fine as well. But then when I click next, nothing happens. The red message about needing to verify my database is still there, but when I submit the db info, it verifies. The install simply will not move forward.

Would someone please help me to understand what's missing here? Otherwise, I've got to find another cart.

Thank you!

[raechelli]

I had the same problem. At first I was just creating the prestashop database in phpMyAdmin. Then I realized I had to create the database with my host. I use HostGator, so the steps might be different for you. But this is what I did: I logged in my CPanel, scrolled down to the Database heading, and clicked on MySQL databse wizard. I used that to create the prestashop database. I then used the same info for step 3. Also note that your host might add on prefixes to the database and username you create (eg. username_databasename, username_databaseuser)

[elyons3683]

Hi,

First, thank you so much for responding!

I've created a MySQL database on my host. When I enter all of the info, it verifies, but when I hit Next, still nothing happens at all. Any other ideas as to what might be wrong?

[boylibre]

I'm also having the same problem.
This is what has happened to mine.

1. There is this error "This application need you to activate javascript to correctly work"
2. On the Welcome screen, you won't be able to toggle between languages - you will get blank page.
3. If you proceed to System Configuration, it shows that your configuration is valid and asked you to click Next.
4. You will get stuck here. The page will not verify your db login. Ideally when you click verify, if everything is ok, you will get a message saying something like "Your are connected" or something like that below the Verify Now button.
5. When you click Next, nothing happens.

BTW, I tried successfully using my local install.

www.lens-page.com/shop/install

TIA,
boylibre

[boylibre]

After struggling for few days I decided to re-upload the installation files but this time I uploaded it onto the root folder and guess what? It worked!

[enjoy]

Finally I was able to complete the install PrestaShop. Because the bearing support of the Gator team.
On step 3 --- Server name: localhost (not replaced)

regards
Enjoy

[Majestic]

Hi Boylibre,

I am having the same issue as you..

Can you please explain to me when you say you installed it in the root directory..
www.lens-page.com/prestashop/ then all the files in here?
Or
www.lens-page.com/ all the files in here?

I have created a folder similar to you:
www.lens-page.com/prestshop/ then installed it in here
The software does not work for me..?

Any help would be appreciated.
thank you.

[Panache]

Having exactly the same problem: when clicking on the next button nothing happens apart from a rolling candy bar appearing for a short while in the top right-hand corner of the green field. Have reinstalled database as well as all the files and folders of version 1.3.6.

Any suggestions are very much appreciated.

[twins20]

In fact, there is a bug in the installation process.

In the file: /install/sql/db.sql

change the line:

`ecotax_tax_rate` DECIMAL ( 5, 3 ) NOT NULL,

with the line:

`ecotax_tax_rate` DECIMAL ( 5, 3 ) NOT NULL DEFAULT '0.000',

and the install process on step 3 will then work fine...

[Panache]

Thanks a lot for your suggestion. I changed the db file as mentioned and restarted the server. The database is connected, but the problem remains...
More suggestions would be appreciated!

[twins20]

In my exemple, you have to delete the content of your database (to start clean) modify the file as mentiioned, and go to the http://yourwebsite/install and then do the install from the begining.

Beware to not copy past my line as is because there is extra spaces betwen the parenthesis because this forum does not accept parenthesis correctly...

Also if you still have trouble give me the url of your prestashop install folder and I will do test to see exactly what invisible error message you get to tell you exactly what to do as I did in my case.

[teamwolf2000]

I had the same, and would install would not pass step 3.
But as you say, delete contents of the DB and start the install again, from the start, once you have changed the db file.

worked like a charm.

Thanks for the great tip.


L

[twins20]

I had the same, and would install would not pass step 3.
But as you say, delete contents of the DB and start the install again, from the start, once you have changed the db file.

worked like a charm.

Thanks for the great tip.


L

You are welcome. Also if you can tell me when you delete all categories/products and adding new ones if takes a long time and then if you go back to products and see many times the same one? Be cause I had this problem on my version and I am not sure yet if it comes from my server configuration or an ajax bug yet.