Problem with checkout

[Bonjovi67]

Hello,

I have some costumers (not all) that can not  checkout out their ordrer and get a 500 error message to contact the site administrator at the checkout page.

When i check the log file prestashop admin i see errors like this, but there is no error in the webserver log. Anyone that have any idea about what is wrong ?

[500] error\n\n #psException{font-family: Verdana; font-size: 14px}\n #psException h2{color: #F20000}\n #psException p{padding-left: 20px}\n #psException ul li{margin-bottom: 10px}\n #psException a{font-size: 12px; color: #000000}\n #psException .psTrace, #psException .psArgs{display: none}\n #psException pre{border:1px solid #236B04; background-color:#EAFEE1; padding:5px; font-family:Courier;\n width: 99%; overflow-x: auto; margin-bottom: 30px;}\n #psException .psArgs pre{background-color: #F1FDFE;}\n #psException pre .selected{color: #F20000; font-weight: bold;}\n [PrestaShopException]Property Address->postcode is not validat line 909 in file classes/ObjectModel.php904. }\n905. \n906. $message = $this->validateField($field, $this->$field);\n907. if ($message !== true) {\n908. if ($die) {\n909. throw new PrestaShopException($message);\n910. }\n911. return $error_return ? $message : false;\n912. }\n913. }\n914. \nObjectModelCore->validateFields - [line 246 - classes/ObjectModel.php]241. * @return array All object fields\n242. * @throws PrestaShopException\n243. */\n244. public function getFields()\n245. {\n246. $this->validateFields();\n247. $fields = $this->formatFields(self::FORMAT_COMMON);\n248. \n249. // For retro compatibility\n250. if (Shop::isTableAssociated($this->def[\'table\'])) {\n251. $fields = array_merge($fields, $this->getFieldsShop());\nObjectModelCore->getFields - [line 652 - classes/ObjectModel.php]647. \n648. if (Shop::checkIdShopDefault($this->def[\'table\']) && !$this->id_shop_default) {\n649. $this->id_shop_default = (in_array(Configuration::get(\'PS_SHOP_DEFAULT\'), $id_shop_list) == true) ? Configuration::get(\'PS_SHOP_DEFAULT\') : min($id_shop_list);\n650. }\n651. // Database update\n652. if (!$result = Db::getInstance()->update($this->def[\'table\'], $this->getFields(), \'`\'.pSQL($this->def[\'primary\']).\'` = \'.(int)$this->id, 0, $null_values)) {\n653. return false;\n654. }\n655. \n656. // Database insertion for multishop fields related to the object\n657. if (Shop::isTableAssociated($this->def[\'table\'])) {\nObjectModelCore->update - [line 195 - classes/Address.php] - [1 Arguments]190. \n191. if (Validate::isUnsignedId($this->id_customer)) {\n192. Customer::resetAddressCache($this->id_customer, $this->id);\n193. }\n194. \n195. return parent::update($null_values);\n196. }\n197. \n198. /**\n199. * @see ObjectModel::delete()\n200. */\nArgument [0]\n\nAddressCore->update - [line 4656 - modules/onepagecheckoutps/onepagecheckoutps.php]4651. $this->context->cart->id_address_delivery = $id_address_delivery;\n4652. \n4653. if ($this->config_vars[\'OPC_USE_SAME_NAME_CONTACT_DA\']) {\n4654. $address_delivery->firstname = $customer->firstname;\n4655. $address_delivery->lastname = $customer->lastname;\n4656. $address_delivery->update();\n4657. }\n4658. \n4659. if (!$this->context->cart->update()) {\n4660. $this->errors[] = $this->l(\'An error occurred while updating your cart.\');\n4661. }\nOnePageCheckoutPS->loadAddress - [line 720 - override/controllers/front/OrderOpcController.php]715. } elseif (method_exists($this->onepagecheckoutps, $action)) {\n716. switch ($data_type) {\n717. case \'html\':\n718. die($this->onepagecheckoutps->$action());\n719. case \'json\':\n720. $response = $this->onepagecheckoutps->jsonEncode($this->onepagecheckoutps->$action());\n721. die($response);\n722. default:\n723. die(\'Invalid data type.\');\n724. }\n725. } else {\nOrderOpcController->postProcess - [line 178 - classes/controller/Controller.php]173. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {\n174. $this->setMedia();\n175. }\n176. \n177. // postProcess handles ajaxProcess\n178. $this->postProcess();\n179. \n180. if (!empty($this->redirect_after)) {\n181. $this->redirect();\n182. }\n183. \nControllerCore->run - [line 335 - override/classes/Dispatcher.php]330. try\n331. {\n332. $controller = Controller::getController($controller_class);\n333. if (isset($params_hook_action_dispatcher))\n334. Hook::exec(\'actionDispatcher\', $params_hook_action_dispatcher);\n335. $controller->run();\n336. if ($this->_isPageCacheActive())\n337. {\n338. PageCache::displayStats(false, $pre_display_html);\n339. }\n340. }\nDispatcher->dispatch_16 - [line 107 - override/classes/Dispatcher.php]102. * date: 2017-06-01 00:44:10\n103. * version: 4.02\n104. */\n105. public function dispatch() {\n106. if (Tools::version_compare(_PS_VERSION_,\'1.6\',\'>=\')) {\n107. $this->dispatch_16();\n108. } else {\n109. $this->dispatch_15();\n110. }\n111. }\n112. /*\nDispatcher->dispatch - [line 28 - index.php]23. * @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)\n24. * International Registered Trademark & Property of PrestaShop SA\n25. */\n26. \n27. require(dirname(__FILE__).\'/config/config.inc.php\');\n28. Dispatcher::getInstance()->dispatch();\n\n\n{\"url_call\":\"https://e-tech.dk/quick-order?rand=1515498148131\",\"is_ajax\":1,\"action\":\"loadAddress\",\"delivery_id\":0,\"invoice_id\":0,\"dataType\":\"json\",\"async\":true,\"token\":\"ee00c2e36a18457ba96d95d8e21f6835\",\"navigator\":\"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063\"}\n----------------------------------------------------------------\n\n

 

[prestamonste]

Hi there,

I saw in your message, this is error: Address->postcode is not validate. Maybe postcode field is empty or invalid. Please double check this field.

Thanks,