Issuing a refund and credit slip problem

[UKclearancecentre]

A customer has returned some of the items from their order for a refund, but for some reason its not giving me the option to create a credit slip for the order or refund just some of the items from the order. See the screen shot below



They only wish to be refunded for 2 of the items and are going to keep the other item so the fact i cant issue a refund for just the 2 items they wish to return is causing me a problem.

Other orders have the ability to issue refunds for individual items and generate the credit slip. see this screen shot


I usually generate the credit slip so that i can pass it on to my accountant so need to be able to do this.

I have tried changing the order status to see if this would enable the fields for refunds but none of them seem to make any difference.

Help please

[UKclearancecentre]

BTW using prestashop Version 1.3.1.1

[UKclearancecentre]

UPDATE: It appear the ability to do a part refund and issue the credit slip is removed after you have marked the order as delivered as all those that are still showing as shipped or preparation in progress i can do a part refund on.

I need to change this as customers can still return items for a refund upto 7 days after its been delivered. Ive had a look in the preferences but cant see any option that can be changed

[spaceman]

I'd also be interested to know if there is an option for this? Maybe on the newer versions? I am only using v1.0.1 (something like that - it's definitley an old version) and when customers return goods I need to be able to deduct return courier fees and/or a restocking fees.

At the moment I just have to email my own credit notes but this is far from ideal as they obviously don't show in the customer control panel area.

Thanks
Scott

[peanut]

when customers return goods I need to be able to deduct return courier fees and/or a restocking fees.

Hi Scott,

Was wondering if you had managed to find this to work. I'm looking for the exact same thing. Will be great if you could help.

Thanks

[spaceman]

Hi Peanut

Unfortunately I haven't yet found a solution to this. I'm looking for someone to do a complete site upgrade for me but it's difficult finding somebody able and reliable!

If you find anything I'd be very grateful if you let me know.