mgerber Posted January 2, 2018 Share Posted January 2, 2018 Hi, I have purchased a ticket to retrieve a password but my log in details don't work for the helpdesk. Are the login details for the helpdesk the same as for the add on shop? I have contacted prestashop a couple of times but no reply. Thanks. Link to comment Share on other sites More sharing options...
selectshop.at Posted January 2, 2018 Share Posted January 2, 2018 Ticket to retrieve password where ? Addons site ? Remember that we are still on holidays. In some countries till 07.01.2018. Is this related to this problem ? https://www.prestashop.com/forums/topic/646551-problem-with-permissions/?do=findComment&comment=2653572 If yes, you can change permissions on database like I told there. Link to comment Share on other sites More sharing options...
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