Azurafiles Posted July 31, 2010 Share Posted July 31, 2010 A customer just made an order for a digital product, but the product did not show under his account.It works fine by using a discount code, so any ideas what the problem could be.I receive the payment, but the customer does not receive the product.Hope for some help here Presta;: Version 1.3.1.1 - 2.015s PayPal v1.6 Link to comment Share on other sites More sharing options...
tomerg3 Posted July 31, 2010 Share Posted July 31, 2010 If you look at the order status in the backoffice, does it show any errors? Link to comment Share on other sites More sharing options...
Azurafiles Posted July 31, 2010 Author Share Posted July 31, 2010 Orders/ Order Messages?If so, then it says something about being out of stock.New to prestashop, so not sure how I was suppose to setup a digital shop.If this is the reason, then how can I setup my shop so products never go out of stock?--Hi,Unfortunately, an item on your order is currently out of stock. This may cause a slight delay in delivery.Please accept our apologies and rest assured that we are working hard to rectify this.Best regards, Link to comment Share on other sites More sharing options...
tomerg3 Posted July 31, 2010 Share Posted July 31, 2010 You can do 2 things:1) Set a high number of stock (this also helps you keep track of how many items were ordered)2) in the backoffice -> Preferences -> Products -> you can set it to allow out of stock orders, or disable the stock management altogether. Link to comment Share on other sites More sharing options...
Azurafiles Posted July 31, 2010 Author Share Posted July 31, 2010 Okay, thanks, will give it a try Link to comment Share on other sites More sharing options...
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