lindyliang Posted December 23, 2017 Share Posted December 23, 2017 大神，请指教下 我们这个客户在付款时候，显示失败是什么原因？ 有谁能回答下。非常感谢！ Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 23, 2017 Share Posted December 23, 2017 can you please give some more information, please in english as your post is in the international(english) forum. With the information you provided we cant advise. Also i think a payment failure first has to be excluded with your payment provider. Maybe the payment is realy failed. Link to comment Share on other sites More sharing options...
lindyliang Posted December 25, 2017 Author Share Posted December 25, 2017 hi ,dear , thanks for your reply do you have mail ? my mail is [email protected]. mobile : 008613570272379 our prboem is when the buyer pay, but he can't pay it succefully . you can see the below picture show what is the problem is ? thanks so much ,dear Link to comment Share on other sites More sharing options...
lindyliang Posted December 25, 2017 Author Share Posted December 25, 2017 On 2017/12/24 at 1:00 AM, Curious said: can you please give some more information, please in english as your post is in the international(english) forum. With the information you provided we cant advise. Also i think a payment failure first has to be excluded with your payment provider. Maybe the payment is realy failed. hi ,dear , thanks for your reply do you have mail ? my mail is [email protected]. mobile : 008613570272379 our prboem is when the buyer pay, but he can't pay it succefully . you can see the below picture show what is the problem is ? thanks so much ,dear Link to comment Share on other sites More sharing options...
bellini13 Posted December 25, 2017 Share Posted December 25, 2017 How do you accept payments from your customers? What payment module and payment provider do you use? Link to comment Share on other sites More sharing options...
lindyliang Posted December 26, 2017 Author Share Posted December 26, 2017 hi ,dear thanks for your reply , we use paypal, dear , but cant use, why is that . 7 hours ago, bellini13 said: How do you accept payments from your customers? What payment module and payment provider do you use? Link to comment Share on other sites More sharing options...
bellini13 Posted December 26, 2017 Share Posted December 26, 2017 Why would I know why your customers are receiving errors. Have you contacted Paypal for support? Link to comment Share on other sites More sharing options...
lindyliang Posted December 27, 2017 Author Share Posted December 27, 2017 11 hours ago, bellini13 said: Why would I know why your customers are receiving errors. Have you contacted Paypal for support? hi ,dear thanks for your qickly reply payplal no proboem ,dear just don't know why buyer can't pay what should I do now ? Link to comment Share on other sites More sharing options...
bellini13 Posted December 27, 2017 Share Posted December 27, 2017 12 hours ago, lindyliang said: payplal no proboem You said the customer cannot pay when using the paypal module, so it sounds to me like you have a problem with Paypal. Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 27, 2017 Share Posted December 27, 2017 the amount of the order is $ 0,00 So there is nothing to pay.... I think this is just 1 testorder with 0,00 amount, i honoustly dont know how to help with this... Link to comment Share on other sites More sharing options...
bellini13 Posted December 27, 2017 Share Posted December 27, 2017 That is an order paid with bank wire. we are discussing orders paid with paypal aren't we? Link to comment Share on other sites More sharing options...
lindyliang Posted December 28, 2017 Author Share Posted December 28, 2017 On 2017/12/26 at 9:07 PM, bellini13 said: Why would I ko 4 hours ago, bellini13 said: w why your customers are receiving errors. Have you contacted Paypal for support? oh if use bank then how to add the bank information, or add the bank mould ? how to add the paylal and the bank mould ? Link to comment Share on other sites More sharing options...
bellini13 Posted December 28, 2017 Share Posted December 28, 2017 Based on your screen shot you already have both installed... Link to comment Share on other sites More sharing options...
lindyliang Posted December 29, 2017 Author Share Posted December 29, 2017 On 2017/12/26 at 9:07 PM, bellini13 said: Why would I ko On 2017/12/28 at 7:27 AM, bellini13 said: w why your customers are receiving errors. Have you contacted Paypal for support? hi，dear thanks for your reply , how are you yes, dear we have install, but don't know why can't use. do you know it ? can you tell us how to deal with it ? Link to comment Share on other sites More sharing options...
selectshop.at Posted December 29, 2017 Share Posted December 29, 2017 You need to configure the module as well. Only by installing paypal it will not work. In first you need to have a valid paypal account. Than you create on the back-office of your paypal account the id credential. These credentials you add to the module configuration on your back-office. See tutorial here: https://www.paypal.com/us/selfhelp/article/how-do-i-integrate-paypal-payments-standard-with-prestashop-ts1822 Instead to select USA as default country you should select your country ! I'm moving your question to the correct forum section, as it is not related to tax, translations & specific country laws. Link to comment Share on other sites More sharing options...
lindyliang Posted December 30, 2017 Author Share Posted December 30, 2017 On 2017/12/26 at 9:07 PM, bellini13 said: Why would I ko On 2017/12/28 at 7:27 AM, bellini13 said: w why your customers are receiving errors. Have you contacted Paypal for support? hi，dear happy new year do you have the vedio can see how to deal with it ? Link to comment Share on other sites More sharing options...
selectshop.at Posted December 30, 2017 Share Posted December 30, 2017 Why your customers cannot use paypal is probably due to misconfiguration of the module. Without any error codes we are not able to help you, so please name the errors. Try by yourself to create an order and pay with paypal in sandbox mode of paypal module. Or activate debug mode on your site and try to create an order with paypal as payment and come back with the errors you are having. Video tutorials on how to configure Paypal and configure the Paypal module on Prestashop you will find here (searched for you on Google): https://www.youtube.com/watch?v=sW665NSbaMw https://www.youtube.com/watch?v=U5jVZJ0Q4YA Sandbox: https://developer.paypal.com/docs/classic/lifecycle/sb_about-accounts/ Link to comment Share on other sites More sharing options...
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