Delete product from order fails (1.6.1.17)

[Greg Monette]

I am unable to delete any product from an order. We are using the latest current version of PrestaShop. I followed the directions in the help document which state:

Removing products

To cancel a product, go to the product list, and either delete the product by clicking on the "Delete" action, or by clicking on the "Edit" action if all you need is to remove some quantity of a product.

Screenshots below...

Order summary:

Delete, are you sure?

After clicking OK the product does not get removed from the order.

 

Any advice is appreciated. Thank you.

Edited December 11, 2017 by Greg Monette (see edit history)

[tapukatata]

I have the same problem. Any idea how to delete a product from the order?

[Greg Monette]

I lived with the problem until the v1.6.1.18 update was available. It works if  you patch to this version... or at least for us it did.

[themensroomtransshop]

Im also having this issue. but i have version 1.7.4.2? I am trying to do an exchange for a customer and this being messed up is really affecting it

Has anyone found a viable solution yet? 

[kokosmin]

Also having this problem, at version 1.7.7.8!   Just tested that when stock is negative, -1 in my case, you cannot delete. But if you change it to zero, then you can delete it!

Edited June 29, 2024 by kokosmin (see edit history)