EverythingsOverpriced Posted December 4, 2017 Share Posted December 4, 2017 This problem has been reported in this forum several times, some dating back as far as 2011, yet the problem still exists in the latest version of 1.6. When we add a tracking number to an order, the customer is sent an email which is supposed to contain a link (with the number) to the tracking site. The email is sent, but the part of the email which is supposed to contain the link is completely blank. I have followed the instructions and added the tracking URL in the backend. I have checked the email template is correct and it is, it includes the @ I have created a new order to test, still has the problem. Link to comment Share on other sites More sharing options...
EverythingsOverpriced Posted February 6, 2018 Author Share Posted February 6, 2018 Two months and not even a reply? This forum is completely useless. Link to comment Share on other sites More sharing options...
jetway Posted February 6, 2018 Share Posted February 6, 2018 (edited) Does your tracking Number contain a dot? If so thats the issue. I had exactly the same problem and fixed it. Edited February 6, 2018 by jetway (see edit history) Link to comment Share on other sites More sharing options...
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