[Solved] IMAP Misconfiguration 500 Internal Server Error

[sose]

Hi,

something wrent wrong when I changed the imap settings.

Now I get a 500 Internal Server Error when I try to reach the customer service page.

Which file and where is it, where I can change the settings via an editor?

[sose]

I want to change the customer service options manually, because the backend page of it is now not working.

[sose]

Solved it.

Found on https://www.prestashop.com/forums/topic/515058-customer-service-page-is-unreachable/

 

On 22.5.2016 at 0:18 AM, zubejan said:

Ok. Found the way out of this.

Go to your database. Select ps_configuration and find:

PS_SAV_IMAP_URL

PS_SAV_IMAP_PORT

PS_SAV_IMAP_USER

PS_SAV_IMAP_PWD

 

Set all of them to NULL.

 

Now my customer support is reachable again. 

 

I think my problem was that i entered ssl/tls settings while i don't have it enabled. When i entered non SSL data for my IMAP all works fine. 

 

[thx2012]

Did not work for me..

I'm using v1.6.1.17 & by default they are set to NULL.

I followed posts from url provided with no prevail. 

Suggestions?

Thanks!