Back Office Issue 11/22

[Antoine F]

Hello everyone,
The issue happened today at 2pm (CET), several people using PrestaShop 1.6 & 1.7 have trouble to access their Back Office. Note that it doesn't affect all versions.

Workaround - For those of you who can't access your Back Office, we recommend you deactivate the gamification module. It should fix the issue.

We suggest you rename the gamification file. You should find it here: modules/gamification. You have another possibility; to delete the following line in your database: ps_tab >> a module = “gamification”.

The team is working o it and we keep you posted as soon as we get new information about this issue.

We sincerely apologize for the inconvenience,

Best,
Antoine

Edit: I confirm you that the issue has been fixed.