Returns Notification

[bighenry]

Hi Folks

I have searched but cannot find the answer - I may of overlooked something.

I set up a few test products and bought them

I then used the returns system and everything seems fine

but as Admin - how do I know I have had a returned Item?

If I look in the back end - yes I can find it

but is there no notification system for this?

Many thanks

[rocky]

You are right. PrestaShop has no notification system built in for the merchandise return. When I go to Orders > Statuses and try to edit one of the return states, I do not get the same option to send an email that I get when I edit an order state. I don't think it would be easy to add this option. You can post a feature request and hopefully it will be added in a future version of PrestaShop.

[emmeics]

This problem is be solved in the new prestashop version?

[rocky]

Not yet. It's been reported as a feature request here and marked as "For future consideration", so it may be added.

[Pippo3000]

Not yet. It's been reported as a feature request here and marked as "For future consideration", so it may be added.

anybody knows whether this has been added to 1.4? I just had another case where I've almost overseen and missed an RMA request from a customer. too bad that such orders are not highlighted in the order summary or that I am not sent an email reminder...

[rocky]

As far as I can tell, this issue still hasn't been addressed in PrestaShop v1.4.3. There is no way to be notified when a RMA is received. You must manually check for them. I started working on a module that let you receive notifications in the Windows 7 taskbar for orders, RMAs, comments, etc a long time ago. I'll have to try to finish it when I can.