I keep being logged out of backoffice

[fpto]

Hi ya’ll, I am having trouble logging into my prestashop back office (v1.6.1.8). I keep being logged out.

 

The way I am going around it is to clear my cache on my browser (chrome or Safari). Then it works. But after about 30 minutes, I click on somewhere in the back office and boom I am logged out again.

 

Then I have to clear my browser cache/history again. I do this about 20 times per day. Sometimes, clearing the cache doesn’t work immediately so I have to switch browser clear its cache and then it works.

 

In one forum, I found that the issue was probably connected with the cookie IP checking. So I went to the Administration > Preferences and disabled “Check the cookie’s IP address”

As I got told here: https://www.prestashop.com/forums/topic/345778-solved-prestashop-16-auto-logging-me-off/

 

Also Lifetime of back office cookies is set up to 480 hours which should be enough.

 

Unfortunately, this has not really solved the problem. Any ideas how can I fix this? 

[Simonas Invertus]

Its a problem that is hard to solve, because it is hard to pin-point the issue.

1) Is this your PC related issue? Have to try to login from different computer/phone? Do you have the same issue?

2) Is this your server related issue? Can you try to access similar PrestaShop on different server? There might be low limit of ram (or hardware is breaking down) on the server.

3) Is this your PrestaShop issue? Have you tried access different version of PrestaShop?

4) You already said that you use two different browsers so, it should not be your browser issue. 

5) Is this your internet provider related issue? Have you tried to access your shop on your PC from different internet connection?