anke Posted July 20, 2010 Share Posted July 20, 2010 Hello, Our shop has been running smoothly for about 6 months. We are on 1.2.5.0 (not yet upgraded), we have had many orders placed and payments using Paypal.Yesterday, a user registered and placed an order (for a custom item I quickly created for her). I noticed user had an account and the product in her shopping cart, but her account said no orders placed, and there wasn't an order for the product. Yet, I did receive payment through Paypal indicating a sale, but no sale emails from the website. Also, the user told me she didn't get charged the shipping and sent an additional payment to me. What happened? (I tried to get info from her, but she didn't reply as to her steps for ordering)...it seems like she placed the order, was directed to Paypal, logged in and only the price of the product was sent? She 'saw' the shipping charge before she checked out, so it did show on the screen. Furthermore, no information was sent back to the site! Is there some way to resubmit the order back to the site through Paypal so it is recorded in the program?! Now my Prestashop is off...how do I fix this, how can I figure out what happened?? We haven't had any issues from the site until yesterday!!! HELP!Thanks!steph Link to comment Share on other sites More sharing options...
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