Deny orders is not working

[Bassim]

Hi 

I have a problem related to (Orders with 0 inventory).. So i'm getting (on backorders) which allows customers to order a product of 0 inventory although I already set the (Behavior when out of stock: Deny Orders).

 

Here's the scenario when the problem occurs:

1- The product quantity is available (greater than 0).
2- A customer (John) adds the product to the basket, but not completes the payment.
3- All the quantity is sold to other customers. (now the stock is 0)
4- John returns to the basket and completes the payment.

5- I receive (On Backorder) ..

How can we fix this problem ???

[w3bsolutions]

This is a known issue since PS 1.4:  http://forge.prestashop.com/browse/PSCFV-9970

Unfortunately I do not know when the team plans to solve it.

[bellini13]

I suspect the problem is that stock is checked only when the product is added to the cart, not when the order is created.

You would need to alter the order creation part (or really the payment process), so that if a product in the cart no longer has stock, then Prestashop should warn that a product in the cart no longer is available, and you should not be able to proceed (if configured to deny), unless the product is removed.

[Bassim]

So, how to fix this problem? is there a plugin or module that gives a solution for this problem?

 

Thanks

[bellini13]

Unlikely that a module could change this behavior.  It would require a redesign of how Prestashop works.