guest user

[Geraldine G]

Hello,

 

Can you please help us understand, we have a guest/registered user problem. We are using prestashop 1.7.1.2.

 

We have been live for a month now, and we have this problem :

In France you can buy as a unregistered user. Other countries, London, Italy, USA, is not possible to buy if you are not a registered user. As a guest after filling in the personal information, you get blocked on the create account dialog box.

Do you have an idea why ?

1. Is it a cache problem ?

2. Is it a cookie problem ?

3. Is it a single use email problem ?

 

Can you help us ?

On the other hand, would it be possible to block registered user option ? 

 

Thank you for your help, we have unfortunately plenty of abandoned carts and we think this is the issue, not being able to order as a guest. Have you had this problem before ?

 

I am ears.

 

Yours truly,

Gg

[Geraldine G]

Hello,

Thank you for your reply.  There are some bugs on 1.7.1.2. for the guest registration.

What I don't understand is that it works in France, but not in Italy and London.

I checked geolocation. It is active/inactive by default ? Do u think that may be the cause ?

Many thanks.

Kind regards,

 

Gg