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Shipping has disappeared from cart/ checkout


Donna

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I have a huge problem at the moment and need some help to find out whats going on and how to fix it. My shipping aspect has been working fine and then at some point in the past day or two something has happened to it. My shipping carriers are still selected but i noticed where i list each product for sale  -  where i put in the shipping details on each item , all the dimensions and the weight is still there on everything BUT underneath that where you "add/remove carriers" , the ones added to all products for some reason have disappeared. So i added the carriers there again and then added the product to the cart to check it and theres no shipping option coming up on the cart for buyers to select and thats why any sales in the past day or two , none of them include shipping. Ive just had to disable my site in maitenance mode so no-one else can purchase anything until i fix this problem. Can you please help me on what has happened. Its fairly urgent. Thank you

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Can you better explain? 

What version of Prestashop?

Are you talking about the front office, during customer checkout?  Or back office admin page (if so, which admin page)?

You say it just stopped working in the past day or two.  Did something change in your store the past day or 2? (upgrade, new module, theme etc...)

Are you using a custom module or customization about this feature you are describing?  Perhaps you can take a screen shot and share it

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