jose_rui_sa Posted October 20, 2017 Share Posted October 20, 2017 HI there. I hava a store to repair electronics. Im wondering if existe some module or way, for I put online an platform for my clients fill with some characteristics and send the equipment to me for repair after I tell them OK to send... Open a RMA on prestashop I just can work with the client if we buys an item... Witch is not the case... Link to comment Share on other sites More sharing options...
jose_rui_sa Posted October 24, 2017 Author Share Posted October 24, 2017 Hi there. Thanks for reply. Im gonna check soon as possible Link to comment Share on other sites More sharing options...
jose_rui_sa Posted October 24, 2017 Author Share Posted October 24, 2017 As i can see seems is not integrated with Rma form from prestashop... Link to comment Share on other sites More sharing options...
jose_rui_sa Posted January 3, 2018 Author Share Posted January 3, 2018 (edited) hi there I have a repair service. I need a way / "form" for clients to open.. and put some information (ex. IMEI, serial number, problems, accessories) and form send to me a "repair" code and send to client instructions to send the equipment for repair... I dont know the correct name for this service Edited January 3, 2018 by jose_rui_sa (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted January 4, 2018 Share Posted January 4, 2018 @ndiaga - again please stop to post links to your developments which are not solving questions, i.e. does not have nothing to do with the question. This is advertising spam, besides you are boring users. RMA = Return merchandise authorization. @Jose_rul_sa - If you are selling phones you need to add this informations also to your products. Is this already done, or are you selling only services ? If you are not selling phones than you should extend the fields on your back-office to have this information available. Depending of the Prestashop version in use you can use a free tutorial, or you can buy a module. The only module managing serial-numbers I know is this one: https://addons.prestashop.com/en/virtual-products/21275-serial-numbers-product-key-manager.html. In fact Prestashop is not really suitable for such type of business. If I where you I will take another software (WP and Woo serial-no. addon for example). Link to comment Share on other sites More sharing options...
jose_rui_sa Posted January 4, 2018 Author Share Posted January 4, 2018 hi there selectshop.at thanks for the super fast reply.. But I think you don't understand. Please check this link with similar service https://support.sonymobile.com/gb/repair/ So some guy have a product to repair (anything he wants repair/mobiles/TV/shoes :D/, car remotes....) He click a link on my website, and fill information about the equipment/problem, address, name, email.... Then click send I receive a number "number 0000001" item for repair from guy X The guy receive an email resuming the "order" he made Im wondering in last chance edit this form http://sarpe.pt/contact-us Sorry for anything Link to comment Share on other sites More sharing options...
selectshop.at Posted January 4, 2018 Share Posted January 4, 2018 Yes I unterstood what you need, but you also need to manage the licenses/serial number (Imei), or not ? For to offer only a RMA form to your customers you can elaborate a form with html or word (save as pdf) and add this as a downloadable link on a CMS site for example. So add a new CMS site to your back-office and link this site to the footer with "CMS block" module as extra content. How it work see tutorial here: https://www.prestashop.com/forums/topic/649471-solvedreference-type-faq-module/?do=findComment&comment=2657887 Normally Prestashop offers RMA only for products bought on the shop before. 1 Link to comment Share on other sites More sharing options...
selectshop.at Posted January 4, 2018 Share Posted January 4, 2018 For to create a form, you can also use online creator like this one: https://www.pdffiller.com/jsfiller-desk1/?projectId=152531090&expId=2891&expBranch=1#15a6e0d81cc343ee8ec1138b24a81a64 Save it and add it to your shop as stated before on a CMS page als downloadable form. Link to comment Share on other sites More sharing options...
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