Prestashop Payment button don't do anything [Solved]

[raistlin54]

When I try to finish my order, (with the check of agree marked), the Pay button, don't work, I try with PayPal and with bank transfer and still nothing. The only way that I can pay is with stripe plugin. I have a new Prestashop 1.7.2 installation, with SSL and the default theme.

 

I don't see any errors in javascript console. 

Edited October 23, 2017 by raistlin54 (see edit history)

[Vincent Nguyen]

Hi,

 

You mean that when you push the button, nothing happen ? 

Can you send URL of your website ? Generally, this happen when another div is hovering others divs in the payment page (which make it impossible to click buttons).

[raistlin54]

Yes Vincent, I can click the button but it don't send the form. The url os https://piezasycomponentes.com/es/ there are only one product.

[raistlin54]

Looking in the code, I see that the hidden-form for paypal is created, something similar than this:

 

 <div
          id="pay-with-payment-option-5-form"
          class="js-payment-option-form  ps-hidden "
        >
                      <form id="payment-form" method="POST" action="https://piezasycomponentes.com/es/module/paypal/ecInit?credit_card=0">
                            <button style="display:none" id="pay-with-payment-option-5" type="submit"></button>
            </form>
                  </div>
            </div>

And the code for de button is:

<div id="payment-confirmation">
    <div class="ps-shown-by-js">
      <button type="submit"  disabled  class="btn btn-primary center-block">
        Pedido con obligación de pago
      </button>
              <article class="alert alert-danger mt-2 js-alert-payment-conditions" role="alert" data-alert="danger">
          Por favor, asegúrese de haber escogido un <a href="#checkout-payment-step">método de pago</a> y de haber aceptado los <a href="#conditions-to-approve">términos y condiciones</a>.
        </article>
          </div>
    <div class="ps-hidden-by-js">
          </div>
  </div>

[raistlin54]

any ideas? , nobody?

[raistlin54]

Well, I don't know why, but I found what is breaking the payment process. 

I had activated:

- PayPal v4.2.0 - by PrestaShop

- Módulo de pago Stripe v1.5.0 - by 202 ecommerce

- Pagos por transferencia bancaria v2.0.4 - by PrestaShop

In Stripe, I had active:

-Activar SOFORT (si tienes clientes alemanes, austríacos o suizos)

- Activar Giropay (si tienes clientes alemanes, austríacos o suizos)

When I switch off SOFORT and Giropay, the payment button start to work. I think that these 2 options, need some kind of data or some remote js, that never can load, and this is breaking the normal script load process.

[itnomic]

Hello, 

I have the same problem on 3 other shops and I already called the support and hope they will fix it as soon as possible.

[raistlin54]

17 hours ago, itnomic said:

Hello, 

I have the same problem on 3 other shops and I already called the support and hope they will fix it as soon as possible.

 

Great, by the moment I don't need SOFORT and Giropay and I can wait, but If you cannot It's a real problem