Hi there,
in Backoffice orders admin, after opening an order, there is a sidebar on the right which allows sending predefined messages to customers. Per default, one message is predefined which is "delay" but more messages can be created for all languages.
In this standard message module, there is the slider asking "Display to customer?" which is "NO" by default.
When a message is sent, and the slider was still set to "NO", the message will actually not get sent to the customer, but it will appear in the message thread.
Does anybody have a hint how the default can be changed to "YES"?
Thank you!