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Error in Paypal - Unexpected error occurred


Ecobuys

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Hi Everyone,

I am having some issues with getting my Paypal to process payments.  I have a business account, verified bank account, credit card.  At the very end, after I enter credit card details on Paypal end, it goes to think a bit and then spits out an error.  This is the error I was getting initially:

 

post-1443467-0-56466000-1507002154_thumb.png

 

This is the error I am getting now:

 

post-1443467-0-09331800-1507002159_thumb.png

 

Does anyone have any ideas what this could be?  I am pretty paranoid about this by now.  I have been looking into this fr over a week.  First I thought it's because I have no verified account number added but that apparently is not it.

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  • 2 months later...
  • 1 month later...
  • 1 year later...

Boy this is sure frustrating to read that there not been any response to this?  I too have a verified business account.. running a brand new install of v1.7.5.0 with the Paypal v4.4.1 modules.

Paypal is the sole payment method I am using. I too get the message.  

Error in Paypal
Unexpected error occurred.

The problem is, it DOES accept the customer payment if you log into your paypal account and check the payment will be there. But it does NOT email the customer anything, much less an invoice or any sort of order confirmation. (yes, i've checked the smtp settings in the configuration). It also records the paypal payment in the back end on the PDF invoice just fine.

So the customer clicks and pays you with paypal and he's greeted with the above error? That doesn't make a merchant look terrible and untrustworthy does it? Anyone thats had a chargeback from paypal will understand my concern.

And yes, I've reached out to paypal.. they refer you back to Prestashop.. 

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Hello !

 

Thank you for your messages. 

We apologize for delay in response.

This issue will be fixed in the next version of the module (v.4.4.3) that will be available on the first week of March 2019. We will add details about errors, so you will be able to know the exact cause of the problem.

 

Please note that the best way to contact our support team and get a quick response is via the product page on PrestaShop addons : "Contact developer"

Thank you in advanced !

 

Best regards,

202 ecommerce Team

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  • 2 months later...

i have faced the same issue. 

Error in Paypal
Unexpected error occurred.

 

i fixed it. it's due to some required parameter missing while submitting information to PayPal for processing. if anyone need support on this, i can help you to fix it. you can view my profile here : Garazlab.com  . you can contact with me for this issue. thanks.

Edited by Tahsin Hasan
missing text (see edit history)
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