razvy Posted September 28, 2017 Share Posted September 28, 2017 The strangest thing happened to me: the mouse scroll doesn't work anymore on my site in Chrome, on specific computers! I'm desperate, I don't know what to do... It started yesterday in one computer and today on the other one. On pther computers I tested, it's working fine, but someone warned me it doesn't work on his computer either... So, if I turn the mouse wheel, the content of tha page doesn't scroll, UNLESS the pointer of the mouse is positioned on the scrollbar on the right of the window. It has something to do with the page content, because the scrolling works for a fraction of a second, when the page starts to load, and then it stops working. I have 1.6.1.1 and a custom theme. What can I do?!? Link to comment Share on other sites More sharing options...
Web VIZO Posted September 28, 2017 Share Posted September 28, 2017 Hello razvy, Really odd issue... but that seem to be os related. What is the page URL? Link to comment Share on other sites More sharing options...
razvy Posted September 29, 2017 Author Share Posted September 29, 2017 Solved! It was due to the Google Chrome update to version 61, wich doesn't support js smooth scroll. I de-activated it in the theme and it's working. It took me two days to figure it out but I got it thanks to a reply on Prestashop Facebook group. Link to comment Share on other sites More sharing options...
MarcoSch Posted September 29, 2017 Share Posted September 29, 2017 (edited) How did you de-activate smooth scroll? I use a free theme from templatemonster but they are not really willing to help because it's a free theme. But i think such a issue must also be fixed on free offers, especially if it is for are shop system. So i searched everywhere for smooth scroll but couldn't find anything about it. May be you can provide the link to the topic on FB? Edited September 29, 2017 by MarcoSch (see edit history) Link to comment Share on other sites More sharing options...
MarcoSch Posted September 29, 2017 Share Posted September 29, 2017 (edited) So, i found a solution here. It works for me. https://www.prestashop.com/forums/topic/630511-problème-défilement-scroll-avec-molette-sur-chrome/?p=2617739 Edited September 29, 2017 by MarcoSch (see edit history) Link to comment Share on other sites More sharing options...
razvy Posted September 30, 2017 Author Share Posted September 30, 2017 Ok. Just a remark, you don't have to completely disable the media parallax module. You just have to find the associated .js file and DELETE the small code that contains "smooth scroll". Also, you have to deactivate the option "smooth scrollin" inside the module, from the bacl-office. Link to comment Share on other sites More sharing options...
MarcoSch Posted September 30, 2017 Share Posted September 30, 2017 Ok, but what does this modul else then smooth scroll? In the settings there is no other option than enabel/disable smooth and some speed.options related toa activated smooth scrolling . Link to comment Share on other sites More sharing options...
razvy Posted October 2, 2017 Author Share Posted October 2, 2017 It is supposed to move the background asyncronous related to the page content. Here is an example: https://en.wikipedia.org/wiki/Parallax Link to comment Share on other sites More sharing options...
MercadoVerde Posted November 10, 2017 Share Posted November 10, 2017 Hi this wokrks for me, only replace the file jquery.simplr.smoothscroll.min leve you the file and the page https://www.templatemonster.com/help/wordpress-troubleshooter-fix-issue-smoothscrolling-chrome.html jquery.simplr.smoothscroll.min.js Link to comment Share on other sites More sharing options...
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