Bug in reset password customer

[rudyryle]

Hi all,

 

i'm new in the forum.

 

I have a website and i finish my migration magento to prestashop.

 

The migration as finish well for prestashop, but the customer has no access with old password.

 

The website send a link to the reset session, but the reset session has expired.

 

but, the customer click on the link

 

you have an idea for me?

 

i search in the web but not response

 

i use prestashop 1.7.2.2

 

Thank you so much for your help

 

Rudy

[andeswifi]

Hello,

I have the same problem. How did you do the migration ?.

I have looked at these links but I have not found a solution:

https://www.prestashop.com/forums/topic/391570-soluted-help-with-configuration-of-prestashop-para-las-contraseñas/

 

https://techbandhu.wordpress.com/2013/08/29/how-magento-store-password-and-validate-password-magento/

 

https://www.prestashopmanager.com/useful-articles/prestashop-customer-management/migrate-prestashop-customers-with-passwords-for-free/

 

if you find the solution, please write. I will do the same.

 

Thanks and best regards.

[Asu34]

 

Hello, I have exactly the same problem following a magento migration to prestashop 1.7.3.3. Do you find a solution? I thank you in advance,

[Asu34]

Pour information j'ai trouvé l'origine du problème que j'ai donc résolu. Si ça pourra en aider certains : cela venait d'un override d'un module que j'ai désactivé.

[Moryl]

Anyone found a solution for this bug? It's very strange that PrestaShop still not solved it...

[zanpo]

I updated my PS from 1.6.1.18 to 1.7.5.0 using an update module from addons. And realised that I couldn't login using my customer account. And of course, I had the same error when resetting the password, the password reset link was expiring instantly. 

I don't know if other cases are the same, but I manually copied the ps_customer database from PS1.6 to PS1.7 because I didn't want to lose some tables.

In PS1.7 I see 2 new tables in ps_customer (reset_password_token and reset_password_validity). I'm guessing that's why the link expires so soon because without this tables it can't set a value. So I manually added these 2 tables from phpmyadmin (structure->Add 1 column(s) after date_upd) with the values:

reset_password_token -> type varchar -> length 40 -> default NULL -> collation utf8_general_ci

reset_password_token -> type datetime -> default NULL

Tried the reset link, works like a charm!

Also, if a customer cannot login after the update to PS17, the solution is to copy from PS 1.6 settings.inc.php the values from 'cookie_key' and 'cookie_iv' and putting them in the new and improved app/config/parameters.php file.

And for the database, update passwd from the old length 32 to the new length 255:

update passwd -> type varchar -> length 255

And when I try to login again to my customer account it worked with the old password, I didn't need to reset the password anymore.

Hope it helps.

Edited February 28, 2019 by zanpo (see edit history)

[ajmc191074]

For me, the solution was this:

In my ps_configuration table, the id_shop_group and id_shop columns where NULL where the name column was 'PS_PASSWD_RESET_VALIDITY'.

This looked odd to me, so I changed both the id_shop_group and id_shop values to 1 (appropriate for my Prestashop configuration), and instantly the password reset link worked - no more expired links!