sharifnaim Posted September 22, 2017 Share Posted September 22, 2017 Hi all, Is there a call centre in London, or live chat link to PrestaShop? 1 Link to comment Share on other sites More sharing options...
sharifnaim Posted September 23, 2017 Author Share Posted September 23, 2017 Thanks for your kind reply. Its not what I am looking for. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 24, 2017 Share Posted September 24, 2017 No. You can call US or FR. Live Chat available only on addons site. What exactly do you need to know/talk, perhaps you find the answer to your problem by another communication way. Or you can try of of these ways: https://www.prestashop.com/en/help https://www.prestashop.com/en/training https://www.prestashop.com/en/contact https://www.prestashop.com/en/resources/guides https://www.prestashop.com/en/blog Link to comment Share on other sites More sharing options...
sharifnaim Posted September 24, 2017 Author Share Posted September 24, 2017 No. You can call US or FR. Live Chat available only on addons site. What exactly do you need to know/talk, perhaps you find the answer to your problem by another communication way. Or you can try of of these ways: https://www.prestashop.com/en/help https://www.prestashop.com/en/training https://www.prestashop.com/en/contact https://www.prestashop.com/en/resources/guides https://www.prestashop.com/en/blog Many thanks for your kind reply. Its more than appreciated. I am trying to upload all the factory products including the photos. The company provided me with all their products on CSV file including 5000 photos. I am finding difficulty in uploading the CSV file and the photos. In relation to the CSV file; every time I upload it it dives more than 1/2 of it error and I cant find out why is the error. In relation to the photos; I cant merge them with their related products. I have the photos stored on my computer. I read so many topics, however, nothing related to my problem. I thought to talk to PrestaShop customer services to seek advice or help on how they might be able to assist me finish my website. I like this platform, I dont want to install different one. This is the reason I asked away of communication. Kind regards, Sharif Link to comment Share on other sites More sharing options...
selectshop.at Posted September 24, 2017 Share Posted September 24, 2017 The problem is probably restrictions set on your server (max_execution:time, max_input_time, memory_limit). In this case you don't need support of Prestashop. The forum is full of topics with same problem. Try out to upload your data csv with Presta Store Manager for ex.. This tool uses own scripts for to upload data to Prestashop and you will not get time-outs you are having with Prestashop scripts. Use of this tool is 20 days free. I by myself manage several shops with this tool. One of the shops has about 10.000 products. Download: at Prestashop addons site linked before. Docu on how to install: http://store-manager-for-prestashop-documentation.emagicone.com/quick-start-guide Link to comment Share on other sites More sharing options...
sharifnaim Posted September 24, 2017 Author Share Posted September 24, 2017 Sir, Many thanks for all your kind help and support. I will try it and get back to you, hopefully with good news. Link to comment Share on other sites More sharing options...
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