zeplacas Posted September 19, 2017 Share Posted September 19, 2017 Hi all, I'm new to prestashop, my product images are not showing at all, not even in the product preview, any ideas ? Regards, José Carmo Link to comment Share on other sites More sharing options...
prestahero.com Posted September 20, 2017 Share Posted September 20, 2017 Hi all, I'm new to prestashop, my product images are not showing at all, not even in the product preview, any ideas ? Regards, José Carmo Can you share you website URL? Best Link to comment Share on other sites More sharing options...
zeplacas Posted September 20, 2017 Author Share Posted September 20, 2017 Of course, www.garrafeiraprimewines.com under "vinhos - resto do mundo" there is only one product, named teste. Regards Link to comment Share on other sites More sharing options...
tessan Posted September 20, 2017 Share Posted September 20, 2017 The same happened to me, and I was told it had to do with "friendly URL". I had activated that feature, and when I deactivated it all the pictures came back. 3 Link to comment Share on other sites More sharing options...
prestahero.com Posted October 3, 2017 Share Posted October 3, 2017 tessan is correct! you can try to deactivate the friendly url then activate it again (this is to re-generate .htacess file). I checked you site the image is there but it is "not fond" http://garrafeiraprimewines.com/9-home_default/teste.jpg it can be a problem with .htaccess or your server rewrite mod 1 Link to comment Share on other sites More sharing options...
tuanba Posted April 25, 2018 Share Posted April 25, 2018 On 9/20/2017 at 3:36 PM, zeplacas said: Of course, www.garrafeiraprimewines.com under "vinhos - resto do mundo" there is only one product, named teste. Regards Hi Zeplacas, I have the same problems, and i have vistied your store. All image is display, but friendly url still using. May you show me your solution? Link to comment Share on other sites More sharing options...
DJFearRoss Posted December 5, 2018 Share Posted December 5, 2018 Thanks. I deactived 'Friendly URL' and the images suddenly showed. Link to comment Share on other sites More sharing options...
leozao Posted March 24, 2019 Share Posted March 24, 2019 Hello, Did somebody find a solution here? I have the same problem -> i disabled the Friendly URL -> the images are showing -> enabled back the Friendly URL -> the images NOT showing. Thank you, 1 Link to comment Share on other sites More sharing options...
leozao Posted March 24, 2019 Share Posted March 24, 2019 Hi all, I think the problem is solved for me. ets-soft was right before that the cause is .htaccess. I did what he said but didn't work until i removed the .htaccess from the root and then activate the "Friendry URL" (or let it activated if is already so) and Save. Tks, Link to comment Share on other sites More sharing options...
amccurdy Posted June 8, 2019 Share Posted June 8, 2019 This issue hounded me for days after I upgraded a client's site from 1.6.16 to 1.7...what ever it was, and product images didn't show on the site or in the product lists in the back office. The migration tool I used had a small bug which caused a failure of the migration from the old ps_image_shop table to the new one. I had to migrate this table's contents manually, and the images still didn't show. It was then I noticed the old ps_image_shop table has it's columns in this order: id_image id_shop cover id_product The new ps_image_shop table has the id_product column first, ie: id_product id_image id_shop cover I reimported the data in this correct order, and BAMM, the product images appeared instantly! Link to comment Share on other sites More sharing options...
Ocean Seven Posted July 23, 2019 Share Posted July 23, 2019 I am also facing same issue of not showing product images, after deactivate of the friendly url. Link to comment Share on other sites More sharing options...
ilisiaraul Posted April 10, 2020 Share Posted April 10, 2020 On 10/3/2017 at 10:48 AM, ets-soft said: tessan is correct! you can try to deactivate the friendly url then activate it again (this is to re-generate .htacess file). I checked you site the image is there but it is "not fond" http://garrafeiraprimewines.com/9-home_default/teste.jpg it can be a problem with .htaccess or your server rewrite mod Correct! Same problem then it was solved! Link to comment Share on other sites More sharing options...
Ob3yDesire Posted November 12, 2020 Share Posted November 12, 2020 (edited) I'm coming across this same issue. I can confirm that the pictures listed in my import file are present and accessible. I receive no errors when uploading the import. The images do not show in either the front or backend. I have disabled cache (left off), disabled friendly urls (tested but no difference so turned back on) but still no pictures. Any help on this would be great, before I move on to my next task. As per I've editted and removed www from my domain names. This has still not worked. I imported the products again just in case, deleting the old products, no change. Manually adding a product image from the BO works fine. Edited November 12, 2020 by Ob3yDesire (see edit history) Link to comment Share on other sites More sharing options...
Antakarana Posted March 13, 2021 Share Posted March 13, 2021 En 12/11/2020 a las 5:06 PM, Ob3yDesire dijo: I'm coming across this same issue. I can confirm that the pictures listed in my import file are present and accessible. I receive no errors when uploading the import. The images do not show in either the front or backend. I have disabled cache (left off), disabled friendly urls (tested but no difference so turned back on) but still no pictures. Any help on this would be great, before I move on to my next task. As per I've editted and removed www from my domain names. This has still not worked. I imported the products again just in case, deleting the old products, no change. Manually adding a product image from the BO works fine. did you fix the issue?? Link to comment Share on other sites More sharing options...
mgitech33 Posted April 14, 2021 Share Posted April 14, 2021 The solution is to check the seo url for other language if that is empty it will not show in that language for you need to add seo url for that language. Once changed clear cache and refresh browser it will show Hope this helps someone. Thanks Link to comment Share on other sites More sharing options...
Rizzzle Posted August 1, 2021 Share Posted August 1, 2021 On 3/13/2021 at 8:49 PM, Antakarana said: did you fix the issue?? Hi, do you fix this? Thanks! Link to comment Share on other sites More sharing options...
salests Posted January 4, 2023 Share Posted January 4, 2023 Hi, I am struglging with an error with the main image in the detail page. It is trying to get an image that dosent exist. Hope someone could give me a way to fix it. thks!! Link to comment Share on other sites More sharing options...
Rizzzle Posted January 4, 2023 Share Posted January 4, 2023 (edited) 19 minutes ago, salests said: Hi, I am struglging with an error with the main image in the detail page. It is trying to get an image that dosent exist. Hope someone could give me a way to fix it. thks!! Login via your ftp and delete (or rename) your /var/cache folder. Next delete your browser cache, in your browser. Edited January 4, 2023 by Rizzzle (see edit history) Link to comment Share on other sites More sharing options...
salests Posted January 5, 2023 Share Posted January 5, 2023 14 hours ago, Rizzzle said: Login via your ftp and delete (or rename) your /var/cache folder. Next delete your browser cache, in your browser. Thks! I did it but dosent work. Here is the URL in case you can check it, thks in advance https://ps17.jawan.co/baterias/bateria-para-portatil-lenovo-ideapad-s10-3 Link to comment Share on other sites More sharing options...
Rizzzle Posted January 5, 2023 Share Posted January 5, 2023 4 hours ago, salests said: Thks! I did it but dosent work. Here is the URL in case you can check it, thks in advance https://ps17.jawan.co/baterias/bateria-para-portatil-lenovo-ideapad-s10-3 Hello, I think the issue is with the permissions on the image folder. The images and folder is not set to the correct permission. It needs to be 0755. You can do this by going into your FTP > Prpperties and right clicking on the folder or image. Read up about Permissions. Or you can do it like this. Read this:https://www.siteground.co.uk/kb/uploaded-prestashop-images-are-not-displayed/ Link to comment Share on other sites More sharing options...
salests Posted January 5, 2023 Share Posted January 5, 2023 4 hours ago, Rizzzle said: Hello, I think the issue is with the permissions on the image folder. The images and folder is not set to the correct permission. It needs to be 0755. You can do this by going into your FTP > Prpperties and right clicking on the folder or image. Read up about Permissions. Or you can do it like this. Read this:https://www.siteground.co.uk/kb/uploaded-prestashop-images-are-not-displayed/ Hello, I did it with filezilla, no luck! 😟 I just went to the img folder but dont see images only the same "fileType" inside each of them, is it normal? I already tried regenerate thumbnails just in case, but didnt fix it I remember this issue appered when I did a child_theme of the current theme, then I go back to de original theme and also to default theme but the error is still there. Link to comment Share on other sites More sharing options...
salests Posted January 6, 2023 Share Posted January 6, 2023 Hi.. I got support from the theme developer to fix it. Thks for your help! They did: We have updated below files on your server path "/themes/Ebotic/templates/catalog/_partials/product-cover-thumbnails.tpl" "/themes/Ebotic/templates/catalog/_partials/product-images-modal.tpl" Link to comment Share on other sites More sharing options...
LeonardMotle Posted July 7 Share Posted July 7 The same happened to me, and I was told it had to do with "friendly URL". I had activated that feature, and when I deactivated it all the pictures came back. Link to comment Share on other sites More sharing options...
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