FireFoxII Posted September 16, 2017 Share Posted September 16, 2017 From about a week, I have a problem as topic, that some order from customer are closed without tax and I cannot find the problem... I'm trying to register on my site and add me in the same customer group, make the same order and no problem, the tax are calculated in the order..... Anyone can suggest me something to do? Thanks Link to comment Share on other sites More sharing options...
NemoPS Posted September 16, 2017 Share Posted September 16, 2017 Did you try with the same addresses as well? Link to comment Share on other sites More sharing options...
FireFoxII Posted September 16, 2017 Author Share Posted September 16, 2017 Ok, thanks... The problem was that if the customer have the vat number in the address, the order has no tax included... Where I can resolve this? Link to comment Share on other sites More sharing options...
FireFoxII Posted September 16, 2017 Author Share Posted September 16, 2017 Solved... I found this online Your PrestaShop is misconfigured. When no "Your country" set in module "vatnumber" and your customer fill in the vat_number field, presta shop will force tax-free price. I've selected country in this module (but not vat number validation) and it worked - user enter vat code or not, VAT is applied. Link to comment Share on other sites More sharing options...
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