PayPal Problem with shipping address

vapp · September 13, 2017

Hi everybody

My customers cannot use PayPal anymore to pay their orders.

I wonder if it is a Prestashop error or if its from PayPal.

Everything was working fine up to yesterday and I did not change anything in my store for weeks.

Following is what appears on the screen when trying to pay the order... My customers are all in Canada;

-----------------------------------------------------------------------

There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code.

James Fresco

8968 rue Frontenac undefined

Lac-Megantic QC G6B 1Y5

------------------------------------------------------------------------

Do you have any idea on how to solve this problem?

Thank you

eternalone · September 14, 2017

Hello, I am having the same problem! My shop is also operating in Canada, but the thing i noticed in PayPal

that the message it gets is :

-------------------------------------------------------------------------------------------------------

There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code.

First LastName

1031 StreetName Rd undefined

Haliburton ON L0ML20

--------------------------------------------------------------------------------------------------------

Note : I changed the names and address for discretion.

Notice the "undefined" parameter above, maybe that's the cause of the problem but that seems to be generated by prestashop. Is it doing it wrong?

vapp · September 14, 2017

At least I am not alone to experience this problem, Let's hope somebody can help us with this issue.

charmaineH · September 14, 2017

i am having the same issue , using version 1.6.0.9 , happens to australian and customers from other countries as well, can some help ?

charmaineH · September 14, 2017

i just used the same address as a successful transaction to try making payment and it returned error as well

There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code.

lauxxx kxxx

3xx 23rd st S

33xxx FL xxxxx

address changed but actual address was inserted and also changed the last digit of the house number , both came back with same error.

using version paypal 1.3.8 and prestashop1.6.0.9

someone pls help thanks i really dont know what to do

rgds

charmaine

dreamer123 · September 14, 2017

Hi,

I just realise there is this error today coz a customer called in with this error.

Nothing was changed at all on admin, paypal payment has been working all along.

Up until now, this error suddenly appeared.

Is this a Paypal issue? or do we have to change something on Prestashop admin to make Paypal like us enough for payment to go through?

ZMR · September 14, 2017

Hi,

Same problem from last two days, some UK clients reported the same problem.

I also tried to fill the "Undefined" fields by enabling states and successfully filled all the fields and there is no any undefined field anymore but still having the same problem.

I had updated to the latest 1.6.1.17 version and thought it might be the problem, so I rolled back to previous version and still having the same problem.

Hope someone could help here.

Thanks!

bellini13 · September 14, 2017

Apparently these addresses are incorrect, or Paypal thinks so.

Your first step should be to contact Paypal support directly and ask them exactly what is wrong with the provided address.

ZMR · September 14, 2017

I've already contacted them and waiting for a reply.

We only sell digital products, do they need a physical address to delver the digital files? I don't think so, it was working fine for over 1 and half years and started doing it recently, I think they have changed something, may be Prestashop needs to be updated to meet their new requirements?

Hope someone look into the problem and come up with a solution.

eternalone · September 14, 2017

We are lucky guys, I've resolved the issue, here is how, it seems PayPal became more strict about addresses,

and what happens in Prestashop is this, it does not send the country code, hence people from Canada, Australia, etc having issues,

to fix that if you are using PayPalUSA plugin, it does 2 wrong things sends "address2" variable as "undefined" and does NOT send the country code.

So here is the fix:

Go to /modules/paypalusa/views/templates/hooks/standard.tpl (if you are using standard paypal gateway, if you are using different one you have to edit

payment-advanced.tpl or express-checkout.tpl)

and edit these lines:

line 28-29:

{if ($paypal_usa_billing_address->address2 != '')}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />{/if}

to this:

{if ($paypal_usa_billing_address->address2 != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />

this way the address2 will be in the paypal inputs even if it's empty, so you won't get "undefined"

then also add this line for country iso_code to send to paypal, right after address2 line or after state, as you wish:

<input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />

This will add the country parameters that will be sent to paypal, this way paypal will recognize the address and issue will be resolved.

This has fixed the issue for me, hope it fixes it for you!

dreamer123 · September 14, 2017

We are lucky guys, I've resolved the issue, here is how, it seems PayPal became more strict about addresses,

and what happens in Prestashop is this, it does not send the country code, hence people from Canada, Australia, etc having issues,

to fix that if you are using PayPalUSA plugin, it does 2 wrong things sends "address2" variable as "undefined" and does NOT send the country code.

So here is the fix:

Go to /modules/paypalusa/views/templates/hooks/standard.tpl (if you are using standard paypal gateway, if you are using different one you have to edit

payment-advanced.tpl or express-checkout.tpl)

and edit these lines:

line 28-29:

{if ($paypal_usa_billing_address->address2 != '')}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />{/if}

to this:

{if ($paypal_usa_billing_address->address2 != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />

this way the address2 will be in the paypal inputs even if it's empty, so you won't get "undefined"

then also add this line for country iso_code to send to paypal, right after address2 line or after state, as you wish:

<input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />

This will add the country parameters that will be sent to paypal, this way paypal will recognize the address and issue will be resolved.

This has fixed the issue for me, hope it fixes it for you!

We are lucky to have you! Thank you for informing us of the fix.

I have applied it and it works! Thank you so much!

ZMR · September 14, 2017

We are lucky to have you! Thank you for informing us of the fix.

I have applied it and it works! Thank you so much!

Thanks for the solution, unfortunately it's not working for me may be I'm doing something wrong it would be great if you could upload the edited file, I would be very thankful for you

Thank you so much for your help.

ZMR · September 14, 2017

We are lucky guys, I've resolved the issue, here is how, it seems PayPal became more strict about addresses,

and what happens in Prestashop is this, it does not send the country code, hence people from Canada, Australia, etc having issues,

to fix that if you are using PayPalUSA plugin, it does 2 wrong things sends "address2" variable as "undefined" and does NOT send the country code.

So here is the fix:

Go to /modules/paypalusa/views/templates/hooks/standard.tpl (if you are using standard paypal gateway, if you are using different one you have to edit

payment-advanced.tpl or express-checkout.tpl)

and edit these lines:

line 28-29:

{if ($paypal_usa_billing_address->address2 != '')}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />{/if}

to this:

{if ($paypal_usa_billing_address->address2 != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />

this way the address2 will be in the paypal inputs even if it's empty, so you won't get "undefined"

then also add this line for country iso_code to send to paypal, right after address2 line or after state, as you wish:

<input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />

This will add the country parameters that will be sent to paypal, this way paypal will recognize the address and issue will be resolved.

This has fixed the issue for me, hope it fixes it for you!

Thanks for the solution, unfortunately it's not working for me may be I'm doing something wrong it would be great if you could upload the edited file, I would be very thankful for you

Thank you so much for your help.

ZMR · September 14, 2017

Never mind!

I just enabled the states from back office and it's working now

Thank you so much for your help, we're lucky to have you in this community, God bless you my friend.

Kind Regards

Zameer

eternalone · September 14, 2017

Glad it worked for you guys!

You are welcome!

Edited September 14, 2017 by eternalone (see edit history)

FichtenFoo · September 14, 2017

I am using PayPal USA, Canada v1.3.9 and Prestashop 1.6.1.17. My paypal module code is different for that file and I have no idea how to fix it. Any advice since others may also have this problem? Thanks so much! I thought my site might be completely done for!

<form action="{$paypal_usa_action|escape:'htmlall':'UTF-8'}" method="post">
	<p class="payment_module">
		<input type="hidden" name="cmd" value="_cart" />
		<input type="hidden" name="upload" value="1" />
		<input type="hidden" name="charset" value="utf8" />
		<input type="hidden" name="business" value="{$paypal_usa_business_account|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="currency_code" value="{$currency->iso_code|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="custom" value="{$cart->id|intval};{if isset($cart->id_shop)}{$cart->id_shop|intval}{else}0{/if}" />
		<input type="hidden" name="amount" value="{$cart->getOrderTotal(true)|floatval}" />
		<input type="hidden" name="first_name" value="{$paypal_usa_billing_address->firstname|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="last_name" value="{$paypal_usa_billing_address->lastname|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="address1" value="{$paypal_usa_billing_address->address1|escape:'htmlall':'UTF-8'}" />
		{if $paypal_usa_billing_address->address2}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />{/if}
		<input type="hidden" name="city" value="{$paypal_usa_billing_address->city|escape:'htmlall':'UTF-8'}" />
		{if ($paypal_usa_billing_address->id_state != 0)}
			<input type="hidden" name="state" value="{$paypal_usa_billing_address->state->iso_code|escape:'htmlall':'UTF-8'}" />
		{/if}
		<input type="hidden" name="zip" value="{$paypal_usa_billing_address->postcode|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="email" value="{$paypal_usa_customer->email|escape:'htmlall':'UTF-8'}" />
		{if (isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)) || (isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone))}
		<input type="hidden" name="night_phone_b" value="{if isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)}{$paypal_usa_billing_address->phone_mobile|escape:'htmlall':'UTF-8'}{else}{if isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone)}{$paypal_usa_billing_address->phone|escape:'htmlall':'UTF-8'}{/if}{/if}" />
		{/if}
		<input type="hidden" name="address_override" value="1" />
		
		{assign var="paypal_usa_total_discounts" value=$cart->getOrderTotal(true, Cart::ONLY_DISCOUNTS)}
		{if $paypal_usa_total_discounts == 0}
			{foreach from=$cart->getProducts() item=paypal_usa_product name="paypal_usa_products"}
				<input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.name|escape:'htmlall':'UTF-8'}" />
				<input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.price|string_format:"%.2f"}" />
				<input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.quantity|intval}" />
			{/foreach}
			{assign var="paypal_usa_total_shipping" value=$cart->getOrderTotal(true, Cart::ONLY_SHIPPING)}
			{if $paypal_usa_total_shipping}
				<input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{l s='Shipping' mod='paypalusa'}" />
				<input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_total_shipping|floatval}" />
				<input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="1">
			{/if}
		{else}	
			<input type="hidden" name="item_name_1" value="{l s="Your order" mod="paypalusa"}" />
			<input type="hidden" name="amount_1" value="{$cart->getOrderTotal(!$show_taxes)|floatval}" />
		{/if}
		
		<input type="hidden" name="tax_cart" value="{$paypal_usa_total_tax|floatval}" />
		
		<input type="hidden" name="notify_url" value="{$paypal_usa_notify_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="return" value="{$paypal_usa_return_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="cancel_return" value="{$paypal_usa_cancel_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="no_shipping" value="1" />
		<input type="hidden" name="bn" value="PrestashopUS_Cart" />
		<input id="paypal-standard-btn" type="image" name="submit" src="https://www.paypalobjects.com/{if $lang_iso == 'en'}en_US{else}{if $lang_iso == 'fr'}fr_CA{else}{if $lang_iso == 'es'}es_ES{else}en_US{/if}{/if}{/if}/i/bnr/horizontal_solution_PPeCheck.gif" alt="" style="vertical-align: middle; margin-right: 10px;" /> {l s='Pay with PayPal' mod='paypalusa'}
	</p>
</form>

FichtenFoo · September 15, 2017

It broke when a customer didn't add an address 2 field I replaced line 29 on my version with your new address 2 code and added the country code to line 60. Seems to be working, but I thought so before and a random customer who wasn't testing immediately broke it and emailed me. Fingers crossed that this holds! Thanks for the fix! It's very helpful for those of us that haven't coded in over a decade.

Edited September 15, 2017 by FichtenFoo (see edit history)

ZMR · September 15, 2017

It broke when a customer didn't add an address 2 field I replaced line 29 on my version with your new address 2 code and added the country code to line 60. Seems to be working, but I thought so before and a random customer who wasn't testing immediately broke it and emailed me. Fingers crossed that this holds! Thanks for the fix! It's very helpful for those of us that haven't coded in over a decade.

I only added the country code to line 60 and it's working like a charm.

charmaineH · September 15, 2017

yes i just applied and inserted the country line code provided by kind eteralone and it fixed the issue, big thank you ! i am wondering if i should continue using prestashop or switching platforms , this is pretty frustrating for someone who dont know coding, it was good while it lasted i guess, hope it gets better , in the meantime will be looking at alternatives for sure haha.

BIG THANKS Eteralone!!!!

charmaine

ZMR · September 15, 2017

yes i just applied and inserted the country line code provided by kind eteralone and it fixed the issue, big thank you ! i am wondering if i should continue using prestashop or switching platforms , this is pretty frustrating for someone who dont know coding, it was good while it lasted i guess, hope it gets better , in the meantime will be looking at alternatives for sure haha.

BIG THANKS Eteralone!!!!

charmaine

Yes, a BIG Thanks to Eteralone for sure! he is a life saver here.

I was thinking exactly like you to switch the platform when I started using prestashop and got some issues, but I found a fix for almost every problem in the GREAT prestashop community, and successfully using it from over 1 and half years, and I can't live without it now, LOL

charmaineH · September 15, 2017

i know what you mean , but these events i am wondering whether it is worth staying on or bailing and look for an alternative , i guess its open source so you cannot really rely on a specific goto company for support tats wat i am saying, or im just unlucky so far looking for a reliable goto specialist. i am soo tired of having to fix try to find solutions one after another! maybe im just more jittery , but its bad for my nerves for sure. But big thanks to the good people of this community fer sure!

FichtenFoo · September 15, 2017

I only added the country code to line 60 and it's working like a charm.

I did that at first as well and had a friend in Australia who was ordering anyway test it. It worked... but he had filled out both address fields. The very next customer (also in Australia) did not fill out Address 2 and it had the same paypal error so I had to replace that other line of code as well. NOW it's working as overnight I got a bunch of international orders from customers who were emailing me about the issue who couldn't order sooner. So DEFINITELY fix the ADDRESS 2 line as well or else it's just a matter of time before someone gets the error and you lose sales.

FichtenFoo · September 15, 2017

i know what you mean , but these events i am wondering whether it is worth staying on or bailing and look for an alternative , i guess its open source so you cannot really rely on a specific goto company for support tats wat i am saying, or im just unlucky so far looking for a reliable goto specialist. i am soo tired of having to fix try to find solutions one after another! maybe im just more jittery , but its bad for my nerves for sure. But big thanks to the good people of this community fer sure!

Anxiety is a problem for me... yesterday was an especially bad day trying to figure out a solution for this. I even broke and had to restore my entire site twice trying! I even went so far as to look into dedicated shop hosts like Volusion. However they don't really migrate your existing data and recommend their freelance partner companies to do that for an extra charge. Quotes for migration from the 5 shops I emailed ranged from $700-$4000. That alone made me redouble my efforts to fix and stick with what I'm doing.

charmaineH · September 15, 2017

wow tat much ? i'll have to start looking around, i'm really tired of all this, feels like im chained whether i like it or not haha, dont mind me ,just ranting away , guess its a bad prestashop experience day for me. and i will stop now so people can focus on reparing their site again

ZMR · September 15, 2017

I did that at first as well and had a friend in Australia who was ordering anyway test it. It worked... but he had filled out both address fields. The very next customer (also in Australia) did not fill out Address 2 and it had the same paypal error so I had to replace that other line of code as well. NOW it's working as overnight I got a bunch of international orders from customers who were emailing me about the issue who couldn't order sooner. So DEFINITELY fix the ADDRESS 2 line as well or else it's just a matter of time before someone gets the error and you lose sales.

I've tested it by creating some test accounts on my website with and without entering the ADDRESS 2 field and it's working fine in both ways, it didn't work at first because I forgot to refresh the page after editing the file and proceeded to order, but it worked when I tried again and still working fine so far, got some orders from different countries including UK and Australia, I'll update if I find any problem.

ZMR · September 15, 2017

Anxiety is a problem for me... yesterday was an especially bad day trying to figure out a solution for this. I even broke and had to restore my entire site twice trying! I even went so far as to look into dedicated shop hosts like Volusion. However they don't really migrate your existing data and recommend their freelance partner companies to do that for an extra charge. Quotes for migration from the 5 shops I emailed ranged from $700-$4000. That alone made me redouble my efforts to fix and stick with what I'm doing.

WOW! I had also restored my website to previous version due to the problem but apparently it didn't help.

Thank God I configured daily backups on my VPS server and able to restore again to the latest version.

GuillaumeG · September 15, 2017

The fix works, thank you very much.

Nixle · September 16, 2017

Hi there, i’m pretty new to this and I came across this issue yesterday, ive edited the file mentionned in the fix by connecting to the site using ftp. But the issue is still there with both adress or just one. Is there anything I need to do after editing the file to make it work?

bellini13 · September 17, 2017

Hi there, i’m pretty new to this and I came across this issue yesterday, ive edited the file mentionned in the fix by connecting to the site using ftp. But the issue is still there with both adress or just one. Is there anything I need to do after editing the file to make it work?

You should provide more details.

1) What address is being used? Maybe you have a different issue

2) After you made the changes, did you verify that the address line 2 and country are now being sent to Paypal correctly?

fc2013 · September 17, 2017

Can someone show me a snippet of where to place the second code or where line 60 is please. I am using a notepad. I think I've done it right however my paypal still isn't working. Thank you!

Edited September 18, 2017 by fc2013 (see edit history)

13thjoker · September 18, 2017

Can someone show me a snippet of where to place the second code or where line 60 is please. I am using a notepad. I think I've done it right however my paypal still isn't working. Thank you!

Try downloading a editor. Such as notepad ++ or either Atom.io This makes it easy seeing which line the code is.

kylegap · September 18, 2017

Hi, I'm having the exact same problem.... I tried the solutions, but nothing works... anyone got a fix? I modified the line 29 and added the other on line 60 and still doesn't work...

Here's the message, appeared a few days ago... why isn't it working for me with the fix applied?

There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code.

Firstname Lastname

ADDRESS undefined

Gatineau QC J8R5T8

Edited September 18, 2017 by kylegap (see edit history)

kylegap · September 18, 2017

You should provide more details.

1) What address is being used? Maybe you have a different issue

2) After you made the changes, did you verify that the address line 2 and country are now being sent to Paypal correctly?

How can you verify that the address line 2 and country are now being sent to Paypal correctly?

eternalone · September 18, 2017

check if your system is using paypal standard, express or advanced and modify the template that your system uses, in my system it was standard.tpl, what is the error you are getting?

eternalone · September 18, 2017

Can someone show me a snippet of where to place the second code or where line 60 is please. I am using a notepad. I think I've done it right however my paypal still isn't working. Thank you!

you can put right after the address2 code on the next line

kylegap · September 18, 2017

I'm using standard and that's the file I modified.... here's the error on paypal:

There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code.

Firstname Lastname

ADDRESS undefined

Gatineau QC J8R5T8

eternalone · September 18, 2017

for you it's still not sending the country code and address2 is not fixed, make sure you modified the correct file

fc2013 · September 18, 2017

I'm going to try replacing the links again but it doesn't seem to be working for me. Then again I've never changed a code before.

Either way, thought I'd share Paypal's reply:

"Thank you for contacting PayPal Merchant Technical Services.

There is a known issue with the standard buttons that our team is currently working on.

I have given them your examples and I will reach out to you via this ticket when I get an update."

Edited September 18, 2017 by fc2013 (see edit history)

kylegap · September 18, 2017

I'm using Paypal Payments Standard in module PayPal USA, Canada v1.3.9. I modified this file:.../public_html/modules/paypalusa/views/templates/hook/standard.tpl

Modified line 29 and added the next one on line 60.

I'm Canada based...

eternalone · September 18, 2017

standard.txt

Here is my version of the standard.tpl file, don't overwrite your own, or back up if you do, i am on v1.6.09, you can take a look at how i modified the file there.

note that the country input is after State id_state input

Edited September 18, 2017 by eternalone (see edit history)

kylegap · September 18, 2017

standard.txt

Here is my version of the standard.tpl file, don't overwrite your own, or back up if you do, i am on v1.6.09, you can take a look at how i modified the file there.

note that the country input is after State id_state input

Just checked it out, made the exact same modifications and still got the exact same error... damn... I even tried copying your file entirely and still got the error....

Edited September 18, 2017 by kylegap (see edit history)

kylegap · September 18, 2017

This is supposed to fix it right? Any other fixes?

razaro · September 18, 2017

@kylegap

Do you have custom theme maybe ? Check then in your theme/modules/paypalusa/ folder if there is

maybe standard.tpl. Theme could maybe override file.

Also clear cache in Advanced Parameters > Performance.

kylegap · September 18, 2017

@kylegap

Do you have custom theme maybe ? Check then in your theme/modules/paypalusa/ folder if there is

maybe standard.tpl. Theme could maybe override file.

Also clear cache in Advanced Parameters > Performance.

Wow thanks, I cleared the cache and now it gets through!!! Thank you very much!

vapp · September 22, 2017

Thank you eternalone,

Your solution is working perfectly

ewapps · September 27, 2017

Big thanks eternalone. It works great

J_Nine · October 1, 2017

Hello! I use v1.3.9-paypalusa and have tried the solutions above including clearing cache but have had no luck, I still receive the "There’s a problem with your shipping address.

Please return to the merchant and update your information, including your city, state, and ZIP code." message. Here is the code for standard.tlp. Thanks in advance.

<form action="{$paypal_usa_action|escape:'htmlall':'UTF-8'}" method="post">
 <p class="payment_module">
  <input type="hidden" name="cmd" value="_cart" />
  <input type="hidden" name="upload" value="1" />
  <input type="hidden" name="charset" value="utf8" />
  <input type="hidden" name="business" value="{$paypal_usa_business_account|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="currency_code" value="{$currency->iso_code|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="custom" value="{$cart->id|intval};{if isset($cart->id_shop)}{$cart->id_shop|intval}{else}0{/if}" />
  <input type="hidden" name="amount" value="{$cart->getOrderTotal(true)|floatval}" />
  <input type="hidden" name="first_name" value="{$paypal_usa_billing_address->firstname|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="last_name" value="{$paypal_usa_billing_address->lastname|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="address1" value="{$paypal_usa_billing_address->address1|escape:'htmlall':'UTF-8'}" />
  {if ($paypal_usa_billing_address->address2  != '')}{/if}
  <input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="city" value="{$paypal_usa_billing_address->city|escape:'htmlall':'UTF-8'}" />
  {if ($paypal_usa_billing_address->id_state != 0)}
   <input type="hidden" name="state" value="{$paypal_usa_billing_address->state->iso_code|escape:'htmlall':'UTF-8'}" />
  {/if}
  <input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="zip" value="{$paypal_usa_billing_address->postcode|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="email" value="{$paypal_usa_customer->email|escape:'htmlall':'UTF-8'}" />
  {if (isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)) || (isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone))}
  <input type="hidden" name="night_phone_b" value="{if isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)}{$paypal_usa_billing_address->phone_mobile|escape:'htmlall':'UTF-8'}{else}{if isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone)}{$paypal_usa_billing_address->phone|escape:'htmlall':'UTF-8'}{/if}{/if}" />
  {/if}
  <input type="hidden" name="address_override" value="1" />
  
  {assign var="paypal_usa_total_discounts" value=$cart->getOrderTotal(true, Cart::ONLY_DISCOUNTS)}
  {if $paypal_usa_total_discounts == 0}
   {foreach from=$cart->getProducts() item=paypal_usa_product name="paypal_usa_products"}
    <input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.name|escape:'htmlall':'UTF-8'}" />
    <input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.price|string_format:"%.2f"}" />
    <input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.quantity|intval}" />
   {/foreach}
   {assign var="paypal_usa_total_shipping" value=$cart->getOrderTotal(true, Cart::ONLY_SHIPPING)}
   {if $paypal_usa_total_shipping}
    <input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{l s='Shipping' mod='paypalusa'}" />
    <input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_total_shipping|floatval}" />
    <input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="1">
   {/if}
  {else} 
   <input type="hidden" name="item_name_1" value="{l s="Your order" mod="paypalusa"}" />
   <input type="hidden" name="amount_1" value="{$cart->getOrderTotal(!$show_taxes)|floatval}" />
  {/if}
  
  <input type="hidden" name="tax_cart" value="{$paypal_usa_total_tax|floatval}" />
  
  <input type="hidden" name="notify_url" value="{$paypal_usa_notify_url|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="return" value="{$paypal_usa_return_url|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="cancel_return" value="{$paypal_usa_cancel_url|escape:'htmlall':'UTF-8'}" />
  <input type="hidden" name="no_shipping" value="1" />
  <input type="hidden" name="bn" value="PrestashopUS_Cart" />
  <input id="paypal-standard-btn" type="image" name="submit" src="https://www.paypalobjects.com/{if $lang_iso == 'en'}en_US{else}{if $lang_iso == 'fr'}fr_CA{else}{if $lang_iso == 'es'}es_ES{else}en_US{/if}{/if}{/if}/i/bnr/horizontal_solution_PPeCheck.gif" alt="" style="vertical-align: middle; margin-right: 10px;" /> {l s='Pay with PayPal' mod='paypalusa'}
 </p>
</form>

J_Nine · October 2, 2017

Hi, help with my above query ASAP would be greatly appreciated so I can start accepting PayPal payments once again. Thank you!!

El Patron · October 2, 2017

Hi, help with my above query ASAP would be greatly appreciated so I can start accepting PayPal payments once again. Thank you!!

I've attached an updated PayPal USA, Canada v1.3.9 - by PrestaShop

paypalusa.zip

J_Nine · October 2, 2017

Hi El Patron, thanks for that. That's actually the version I'm currently using.

razaro · October 2, 2017

What is location of file you are editing ?

You might have theme override in theme/modules/paypalusa/ ?

Also you can post or PM your url.

El Patron · October 3, 2017

Hi El Patron, thanks for that. That's actually the version I'm currently using.

the zip has the changes made by Laza f aka, razaro

J_Nine · October 3, 2017

Thanks everyone! It seems to be working!

TiaNex Shopping · October 4, 2017

thank you

zoozlenses · November 23, 2017

Hi There,

Any Body can help me with solving this issue, i have other work to be done as will in my website??

0097333142660

zoozlenses · November 23, 2017

On 9/14/2017 at 3:59 PM, zameer said:

I've already contacted them and waiting for a reply.

We only sell digital products, do they need a physical address to delver the digital files? I don't think so, it was working fine for over 1 and half years and started doing it recently, I think they have changed something, may be Prestashop needs to be updated to meet their new requirements?

Hope someone look into the problem and come up with a solution.

Thanks Zameer for your kind support :), Appreciate that for you

ZMR · November 23, 2017

2 minutes ago, zoozlenses said:

Thanks Zameer for your kind support :), Appreciate that for you

You're most welcome

jody · November 28, 2017

Thanks for the solution above, it worked for me!

First time ever editing a module.
For any total noobs like myself,

absolutely download notepad a++ and install it.
go to the directory mentioned above on your ftp site (modules/paypalusa/views/templates/hooks)

what i did is copied the standard.tpl file over to my local drive to edit.
then i renamed the current file standard.tpl file to backupthing.tpl there so i couldn't mess anything up and i had a original copy

for me, it was only ONE of the lines, 28 or 29 (i think 28) that needed to be removed and edited with the line provided
i deleted both 28 and 29 and that gave me problems my first attempt. my fault for not reading correctly.

then i added line 60 as stated above.

everything works great. thanks so much !

Clash Clothing · December 20, 2017

Hi everybody,
I have the same problem with paypal standard. I changed line 28 and 29 and line 60 but I still have the same error message.
a help would be really welcome

Clash Clothing · December 20, 2017

{*
** @author PrestaShop SA <[email protected]>
** @copyright 2007-2014 PrestaShop SA
**
** International Registered Trademark & Property of PrestaShop SA
**
** Description: "PayPal Standard" payment form template
**
** This template is displayed on the payment page and called by the Payment hook
**
** Step 1: The customer is validating this form by clicking on the PayPal payment button
** Step 2: All parameters are sent to PayPal including the billing address to pre-fill a maximum of values/fields for the customer
** Step 3: The transaction success or failure is sent to you by PayPal at the following URL: http://www.mystore.com/modules/paypalusa/controllers/front/validation.php?pps=1
** This step is also called IPN ("Instant Payment Notification")
** Step 4: The customer is redirected to his/her "Order history" page ("My account" section)
*}
<form action="{$paypal_usa_action|escape:'htmlall':'UTF-8'}" method="post">
   <p class="payment_module">
       <input type="hidden" name="cmd" value="_cart" />
       <input type="hidden" name="upload" value="1" />
       <input type="hidden" name="charset" value="utf8" />
       <input type="hidden" name="business" value="{$paypal_usa_business_account|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="currency_code" value="{$currency->iso_code|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="custom" value="{$cart->id|intval};{if isset($cart->id_shop)}{$cart->id_shop|intval}{else}0{/if}" />
       <input type="hidden" name="amount" value="{$cart->getOrderTotal(true)|floatval}" />
       <input type="hidden" name="first_name" value="{$paypal_usa_billing_address->firstname|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="last_name" value="{$paypal_usa_billing_address->lastname|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="address1" value="{$paypal_usa_billing_address->address1|escape:'htmlall':'UTF-8'}" />
       {if ($ paypal_{if ($paypal_usa_billing_address->address2 != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />usa_billing_address-> adresse2! = '')} {/ if} <entrée type = "caché" nom = "adresse2" valeur = "{$ paypal_usa_billing_address-> adresse2 | escape: 'htmlall': 'UTF-8 '} "/>
       <input type="hidden" name="city" value="{$paypal_usa_billing_address->city|escape:'htmlall':'UTF-8'}" />
       {if ($paypal_usa_billing_address->id_state != 0)}
           <input type="hidden" name="state" value="{$paypal_usa_billing_address->state->iso_code|escape:'htmlall':'UTF-8'}" />
       {/if}
       <input type="hidden" name="zip" value="{$paypal_usa_billing_address->postcode|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="email" value="{$paypal_usa_customer->email|escape:'htmlall':'UTF-8'}" />
       {if (isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)) || (isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone))}
       <input type="hidden" name="night_phone_b" value="{if isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)}{$paypal_usa_billing_address->phone_mobile|escape:'htmlall':'UTF-8'}{else}{if isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone)}{$paypal_usa_billing_address->phone|escape:'htmlall':'UTF-8'}{/if}{/if}" />
       {/if}
       <input type="hidden" name="address_override" value="1" />

       {assign var="paypal_usa_total_discounts" value=$cart->getOrderTotal(true, Cart::ONLY_DISCOUNTS)}
       {if $paypal_usa_total_discounts == 0}
           {foreach from=$cart->getProducts() item=paypal_usa_product name="paypal_usa_products"}
               <input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.name|escape:'htmlall':'UTF-8'}" />
               <input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.price|string_format:"%.2f"}" />
               <input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.quantity|intval}" />
           {/foreach}
           {assign var="paypal_usa_total_shipping" value=$cart->getOrderTotal(true, Cart::ONLY_SHIPPING)}
           {if $paypal_usa_total_shipping}
               <input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{l s='Shipping' mod='paypalusa'}" />
               <input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_total_shipping|floatval}" />
               <input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="1">
           {/if}
       {else}
           <input type="hidden" name="item_name_1" value="{l s="Your order" mod="paypalusa"}" />
           <input type="hidden" name="amount_1" value="{$cart->getOrderTotal(!$show_taxes)|floatval}" />
       {/if}

       <input type="hidden" name="tax_cart" value="{$paypal_usa_total_tax|floatval}" />
       <input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" /
       <input type="hidden" name="notify_url" value="{$paypal_usa_notify_url|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="return" value="{$paypal_usa_return_url|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="cancel_return" value="{$paypal_usa_cancel_url|escape:'htmlall':'UTF-8'}" />
       <input type="hidden" name="no_shipping" value="1" />
       <input type="hidden" name="bn" value="PrestashopUS_Cart" />
       <input id="paypal-standard-btn" type="image" name="submit" src="https://www.paypalobjects.com/{if $lang_iso == 'en'}en_US{else}{if $lang_iso == 'fr'}fr_CA{else}{if $lang_iso == 'es'}es_ES{else}en_US{/if}{/if}{/if}/i/bnr/horizontal_solution_PPeCheck.gif" alt="" style="vertical-align: middle; margin-right: 10px;" /> {l s='Pay with PayPal' mod='paypalusa'}
   </p>
</form>

phoenix · January 9, 2018

J_Nine, check the solution of provided earlier and the tip of clearing the cache by Razaro, I literally hit my head for not deleting the cache before. I wasted 3 days on it. and finally Razaro's tip of clearing cache helped

TiaNex Shopping · February 12, 2018

thank you

nmit.201 · March 22, 2018

I made changes according to @Clash Clothingcode , But still i am getting same error,Please share me the standard.tpl file or any other soution ...

regards,

Manjunathan

Edited March 22, 2018 by nmit.201 (see edit history)

bence.bokor · June 5, 2018

If it is not working after doing the modifications to the address2 field, add the following line after zip:

<input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />

madmartian · September 20, 2019

Two years later and the paypal module still hasn't been updated to fix this?!

doner · February 10, 2020

Anyone tried to contact official PayPal DEVs?

Jochimslagh · May 17, 2020

Hello everyone,

I implemented the fix, but now i get this check out page.
Stating that there is a problem with the checkout, does anyone know how i can fix this?

{*
** @author PrestaShop SA <contact@prestashop.com>
** @copyright  2007-2014 PrestaShop SA
**
** International Registered Trademark & Property of PrestaShop SA
**
** Description: "PayPal Standard" payment form template
**
** This template is displayed on the payment page and called by the Payment hook
**
** Step 1: The customer is validating this form by clicking on the PayPal payment button
** Step 2: All parameters are sent to PayPal including the billing address to pre-fill a maximum of values/fields for the customer
** Step 3: The transaction success or failure is sent to you by PayPal at the following URL: http://www.mystore.com/modules/paypalusa/controllers/front/validation.php?pps=1
** This step is also called IPN ("Instant Payment Notification")
** Step 4: The customer is redirected to his/her "Order history" page ("My account" section)
*}
<form action="{$paypal_usa_action|escape:'htmlall':'UTF-8'}" method="post">
	<p class="payment_module">
		<input type="hidden" name="cmd" value="_cart" />
		<input type="hidden" name="upload" value="1" />
		<input type="hidden" name="charset" value="utf8" />
		<input type="hidden" name="business" value="{$paypal_usa_business_account|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="currency_code" value="{$currency->iso_code|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="custom" value="{$cart->id|intval};{if isset($cart->id_shop)}{$cart->id_shop|intval}{else}0{/if}" />
		<input type="hidden" name="amount" value="{$cart->getOrderTotal(true)|floatval}" />
		<input type="hidden" name="first_name" value="{$paypal_usa_billing_address->firstname|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="last_name" value="{$paypal_usa_billing_address->lastname|escape:'htmlall':'UTF-8'}" />
		{if ($paypal_usa_billing_address->address2  != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />
		{if ($paypal_usa_billing_address->address2  != '')}{/if}<input type="hidden" name="address2" value="{$paypal_usa_billing_address->address2|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="city" value="{$paypal_usa_billing_address->city|escape:'htmlall':'UTF-8'}" />
		{if ($paypal_usa_billing_address->id_state != 0)}
			<input type="hidden" name="country" value="{$paypal_usa_billing_address->country->iso_code|escape:'htmlall':'UTF-8'}" />
		{/if}
		<input type="hidden" name="zip" value="{$paypal_usa_billing_address->postcode|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="email" value="{$paypal_usa_customer->email|escape:'htmlall':'UTF-8'}" />
		{if (isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)) || (isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone))}
		<input type="hidden" name="night_phone_b" value="{if isset($paypal_usa_billing_address->phone_mobile) && !empty($paypal_usa_billing_address->phone_mobile)}{$paypal_usa_billing_address->phone_mobile|escape:'htmlall':'UTF-8'}{else}{if isset($paypal_usa_billing_address->phone) && !empty($paypal_usa_billing_address->phone)}{$paypal_usa_billing_address->phone|escape:'htmlall':'UTF-8'}{/if}{/if}" />
		{/if}
		<input type="hidden" name="address_override" value="1" />
		
		{assign var="paypal_usa_total_discounts" value=$cart->getOrderTotal(true, Cart::ONLY_DISCOUNTS)}
		{if $paypal_usa_total_discounts == 0}
			{foreach from=$cart->getProducts() item=paypal_usa_product name="paypal_usa_products"}
				<input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.name|escape:'htmlall':'UTF-8'}" />
				<input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.price|string_format:"%.2f"}" />
				<input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+1|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_product.quantity|intval}" />
			{/foreach}
			{assign var="paypal_usa_total_shipping" value=$cart->getOrderTotal(true, Cart::ONLY_SHIPPING)}
			{if $paypal_usa_total_shipping}
				<input type="hidden" name="item_name_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{l s='Shipping' mod='paypalusa'}" />
				<input type="hidden" name="amount_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="{$paypal_usa_total_shipping|floatval}" />
				<input type="hidden" name="quantity_{$smarty.foreach.paypal_usa_products.index+2|escape:'htmlall':'UTF-8'}" value="1">
			{/if}
		{else}	
			<input type="hidden" name="item_name_1" value="{l s="Your order" mod="paypalusa"}" />
			<input type="hidden" name="amount_1" value="{$cart->getOrderTotal(!$show_taxes)|floatval}" />
		{/if}
		
		<input type="hidden" name="tax_cart" value="{$paypal_usa_total_tax|floatval}" />
		
		<input type="hidden" name="notify_url" value="{$paypal_usa_notify_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="return" value="{$paypal_usa_return_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="cancel_return" value="{$paypal_usa_cancel_url|escape:'htmlall':'UTF-8'}" />
		<input type="hidden" name="no_shipping" value="1" />
		<input type="hidden" name="bn" value="PrestashopUS_Cart" />
		<input id="paypal-standard-btn" type="image" name="submit" src="https://www.paypalobjects.com/{if $lang_iso == 'en'}en_US{else}{if $lang_iso == 'fr'}fr_CA{else}{if $lang_iso == 'es'}es_ES{else}en_US{/if}{/if}{/if}/i/bnr/horizontal_solution_PPeCheck.gif" alt="" style="vertical-align: middle; margin-right: 10px;" /> {l s='Pay with PayPal' mod='paypalusa'}
	</p>
</form>

Edited May 17, 2020 by Jochimslagh
Adding code (see edit history)

Nakmuto · October 21, 2020

Can paypal be integrated with blog to accept payments?

PayPal Problem with shipping address

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