minfin Posted September 7, 2017 Share Posted September 7, 2017 Hi! When change order status in bo, its take about 50 seconds and sometimes give time gateaway error. Upgrade to presta 1.6.1.17 not help. Link to comment Share on other sites More sharing options...
El Patron Posted September 7, 2017 Share Posted September 7, 2017 changing status should happen instantly so I highly suspect you have 3rd party module that handles the status change and possible communicates via api. You can quickly test if this is the case (1.6 example) back office-->advanced parms-->peformance page. On this page you have two options, 1) disable 3rd party modules 2) disable overrides. Try disabled 2) first and then test. if no change disabled 1)......here we are just trying to narrow down where issue is.....note: make sure to re-enable these after testing. please post back here results. happy selling Link to comment Share on other sites More sharing options...
Scully Posted September 8, 2017 Share Posted September 8, 2017 As an big expection I don't agree with El Patron for the abovie post. A gateway error is usually caused by some faulty NGINX settings. Posting the exact error message might help to determine the cause. Also checking the weberservers error logfile gives important clues in many situations. Link to comment Share on other sites More sharing options...
bellini13 Posted September 8, 2017 Share Posted September 8, 2017 I suspect this is related to sending over emails, but it could be so many other things, like another module trying to do something when you update order status. The first thing I would try is to disable sending of emails (back office > advanced parameters > email) and then try again The second thing I would try is to disable non-ps modules (back office > advanced parameters > performance) and then try again 2 Link to comment Share on other sites More sharing options...
Scully Posted September 9, 2017 Share Posted September 9, 2017 Mailchimp module would be a candidate to slow down status changes significantly. Link to comment Share on other sites More sharing options...
minfin Posted September 12, 2017 Author Share Posted September 12, 2017 changing status should happen instantly so I highly suspect you have 3rd party module that handles the status change and possible communicates via api. You can quickly test if this is the case (1.6 example) back office-->advanced parms-->peformance page. On this page you have two options, 1) disable 3rd party modules 2) disable overrides. Try disabled 2) first and then test. if no change disabled 1)......here we are just trying to narrow down where issue is.....note: make sure to re-enable these after testing. please post back here results. happy selling Try 2 steps. Not help Link to comment Share on other sites More sharing options...
minfin Posted September 12, 2017 Author Share Posted September 12, 2017 Mailchimp module would be a candidate to slow down status changes significantly. Official MailChimp module is problem. Disable it and all works. But i need this module, what can i do??? Link to comment Share on other sites More sharing options...
Scully Posted September 12, 2017 Share Posted September 12, 2017 Ask the developers of MailChimp. Link to comment Share on other sites More sharing options...
Scully Posted September 13, 2017 Share Posted September 13, 2017 All who use MailChimp should contact the developer. Looks like they are not aware of the problem or they are sleeping. Link to comment Share on other sites More sharing options...
Antoine F Posted September 15, 2017 Share Posted September 15, 2017 Hello everyone, Thank you for your feedback, I've transmitted this thread to the dedicated team.Cheers,Antoine 1 Link to comment Share on other sites More sharing options...
884483048 Posted August 10, 2018 Share Posted August 10, 2018 (edited) I have same issues with prestashop 1.7.4.2. In my case status changing time delay become normal from 504 timeout if email disabled completely. Interesting that 504 error only appears if I try to change status to "Payment accepted" even "Remote Payment Accepted" is OK. As a result of "Payment accepted" CMS should send a email to a client with PDF attachment. All other statuses seems work slowly but work. All other emails including test one are ok but a bit slow. What is causing problem and where to look first? P.S. 3rd party modules are disabled and I don't use Mailchimp or similar. And no considerable difference between what to use phpmail() or external smtp. Edited August 10, 2018 by 884483048 (see edit history) Link to comment Share on other sites More sharing options...
Henrik41 Posted January 8, 2020 Share Posted January 8, 2020 I stayed hours trying to understand what was happening. The log was not useful. I disabled emails and it works again. Now I need to figure out what is wrong with sending emails. Link to comment Share on other sites More sharing options...
bogdan90i Posted February 22, 2022 Share Posted February 22, 2022 On 9/8/2017 at 2:33 PM, bellini13 said: I suspect this is related to sending over emails, but it could be so many other things, like another module trying to do something when you update order status. The first thing I would try is to disable sending of emails (back office > advanced parameters > email) and then try again The second thing I would try is to disable non-ps modules (back office > advanced parameters > performance) and then try again The sending of emails was exactly why i got the 504 error. Thank you so very much. Link to comment Share on other sites More sharing options...
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