juanferaviles Posted September 1, 2017 Share Posted September 1, 2017 Hi: I need to know how to meke the customers made a registration on my 1.6.16 prestashop, and automatically the user stays active. Two months ago this was possible but i´ve made a lot of changes for good, but in somewhere of this two months, that option has changed. Now on registration the customer is deactivated by default so the user can not login to shopping nothing because i i´m forced to stay on back office all time. Some help? Link to comment Share on other sites More sharing options...
Scully Posted September 1, 2017 Share Posted September 1, 2017 (edited) It's hard to understand what you really mean. You need to stay in your backoffice all the time in order to let customers log in? And if a new customer registers in your shop - what exactely do you do then with this customer? Activate every customer? Edited September 1, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
juanferaviles Posted September 1, 2017 Author Share Posted September 1, 2017 (edited) It's hard to understand what you really mean. You need to stay in your backoffice all the time in order to let customers log in? And if a new customer registers in your shop - what exactely do you do then with this customer? Activate every customer? Ok: when a costumer registers on my site, gets by email the resume of his user data, but in my site the customer is automatically unactive. This is a problem for me because i cant activate all in the moment of the resgister. (big troble because user can login) So i need the activation be automatically. Two months ago this was not a problem, was all raght, but since two monrths ago i do so many changes and install modules and cant back to my backup. Wish to know what is wrong Edited September 1, 2017 by juanferaviles (see edit history) Link to comment Share on other sites More sharing options...
Scully Posted September 1, 2017 Share Posted September 1, 2017 I Got it now. There is no prestashop option to automatically disable customers at registration. At least I don't know any setting. So you must have changed your customer registration process and files related to this process. Search your server for the .tpl and .php files you have touched within the last 60 days. Post the results here and we figure out the relevant ones. Link to comment Share on other sites More sharing options...
juanferaviles Posted September 1, 2017 Author Share Posted September 1, 2017 I Got it now. There is no prestashop option to automatically disable customers at registration. At least I don't know any setting. So you must have changed your customer registration process and files related to this process. Search your server for the .tpl and .php files you have touched within the last 60 days. Post the results here and we figure out the relevant ones. Thats gonna be a trouble, ive erased that log about one month ago. I´ve installed and uninstalled various modules. I´m going to see that. Link to comment Share on other sites More sharing options...
Scully Posted September 1, 2017 Share Posted September 1, 2017 Extract the prestashop version you are using from ZIP and redistribute all files might help. Or ask a service company to fix that for you. But can we figure out which files you have changed if you can't do that? Link to comment Share on other sites More sharing options...
juanferaviles Posted September 1, 2017 Author Share Posted September 1, 2017 Extract the prestashop version you are using from ZIP and redistribute all files might help. Or ask a service company to fix that for you. But can we figure out which files you have changed if you can't do that? Well i was thinking that last time my site worsk fine with a sale was on July 21. From that time only have modified mi facebook pixel and added to browser bing on my header.tpl code, but not other thing. Some forums says that maybe happens with modules, but modules non functionals to me are now uninstalled. Really has no touched other files. Link to comment Share on other sites More sharing options...
Scully Posted September 1, 2017 Share Posted September 1, 2017 (edited) Systems don't change behavior if you don't change the systems. If a module caused the issue and you have uninstalled the module, the behaviour should fall back to normal. But it doesn't fall back to normal. One hin: Installing many modules is one of the bigger mistake of newbies. There are thoustands of modules out there ... many of them sound like amazing added value. Or easying daily work, or fancy design gadgets. But the downside is... The more modules you have installed, the slower your shop performs, the more complexity you add, the more chase one module conflicts with another. If you want me to get this problem fixed for you, send me a PM. It would be paid work. I would scan files changed within a time range and figure out which of these files might cause the culprit. Then investigate the hopefully small number of remaining files. Edited September 1, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
juanferaviles Posted September 1, 2017 Author Share Posted September 1, 2017 Systems don't change behavior if you don't change the systems. If a module caused the issue and you have uninstalled the module, the behaviour should fall back to normal. But it doesn't fall back to normal. One hin: Installing many modules is one of the bigger mistake of newbies. There are thoustands of modules out there ... many of them sound like amazing added value. Or easying daily work, or fancy design gadgets. But the downside is... The more modules you have installed, the slower your shop performs, the more complexity you add, the more chase one module conflicts with another. If you want me to get this problem fixed for you, send me a PM. It would be paid work. I would scan files changed within a time range and figure out which of these files might cause the culprit. Then investigate the hopefully small number of remaining files. Well, let me do some things and let you know, by now not have a lot of traffic and poor sales. If needed there´s no doubt i´ll tell yoy. Tks for all. Link to comment Share on other sites More sharing options...
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