Customer cannot create account

[dr17]

Hi there,

 

I'm a beginner with Prestashop, and have a question about registration.

 

My customer selects a product, and when he's ready to proceed, if he has not got an account before, there is a box with a single field where he can enter his email. 

 

In theory, he should get an automatic email with the username and password, and I suppose I must configure this somehow.

 

Could you please let me know?

 

Thanks in advance :-)

[Scully]

First: always post your prestashop version. There are some significant changes from version to version which can make it difficult to respond unless we know your version.

Second: Have you ever tried to open an account on your own? If not - do so. If it doesn't work as expected, come back with the questions.

Last: No, the customer must choose a password on his own.

[dr17]

Hi Scully,

 

Thanks a lot for your prompt replay, I really appreciate it.

 

The shop is version 1.6.1.12

 

When I "proceed to checkout", I get the two options you can see on screenshot I attached, either registration using just the email, or email and password for those who are just registered. I'm trying option 1.

 

Any thoughts?

 

Thanks a lot :-)

 

[Scully]

Yes, the left one is correct for the first time. When you enter an mail address, you should get a form opening with some more fields. If this does not open, there is some conflict with your setup.

[dr17]

Then, it looks there is a conflict with the set up, as I never receive the email :-(

 

Any ideas of why this could be happening?

 

Thanks a lot Scully, I really appreciate your help.

[Scully]

You are misunderstanding. When you enter a mail address and you click on CREATE ACCOUNT, a new form must open.

Post your shop URL here.

[Scully]

Is this issue solved? If yes, please add 'SOLVED' to the topic title. Thank you.

[dr17]

Hi Scully,

 

Sorry for the delay. 

 

I've been trying to read here and there but the problem is not solved yet. The "Create an account" option does not work yet.

 

I read in this forum that if you disable a "search block module" the problem will go away. I did so, but the problem still persist.

 

Could you please help us out?

 

Our store is: 

 

http://zweibags.co.uk/

 

Thanks Scully :-)

 

David

[Scully]

Your registration indeed does not open the form we would expect.

 

Error: Recaptcha is not defined

 

Has it ever worked?

Since it's not a default theme - have you asked the theme developer?

(I am usually not the one to fix theme or module developers bugs)

[vekia]

if you've got "recaptcha" module in shop back office - install, configure and enable it. seems like theme is designed to work with this module.

[dr17]

Hi there,

 

That fixed the problem!

 

Actually, in this case, what we did is just disable the module and it worked great.

 

Thank you so much :-)

 

I appreciate your help.