Admin login: Uncaught exception 'SmartyException' with message 'Unable to load template file 'modal.

[Kilobaid]

After I moved my prestashop to a new hosting I get this error when I try to login to back-end, front-end works somehow fine, the images don't show at some products but I think I have to regenerate the thumbnails for that. 

 

So when I try to login on my admin page I get this error: 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'modal.tpl'' in /home/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home//public_html/classes/controller/AdminController.php(1474): Smarty_Internal_TemplateBase->fetch('modal.tpl') #1 /home//public_html/classes/controller/Controller.php(198): AdminControllerCore->display() #2 /home/public_html/classes/Dispatcher.php(373): ControllerCore->run() #3 /home/public_html/paisadm/index.php(54): DispatcherCore->dispatch() #4 {main} thrown in /home/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127

 

 

I've deleted the cache and checked the permissions, 

[Scully]

Which prestashop version?

[Kilobaid]

Which prestashop version?

 

Thanks for the reply,

 

PS Version: 1.6.0.5  (as in settings.inc since i can't access back office)

[Scully]

Check if you have modal.tpl in the following directories:

./AdminXXX/themes/default/template/helpers/modules_list/modal.tpl
./AdminXXX/themes/default/template/modal.tpl

They are both of different sizes. Also check if file permissions allow the webserver to access these files.

If one or both files are missing it would lead to the question how you moved your server. Which means, other files could eventually be missing as well.

 

And if you post code or error messages, use the <> code button. It makes it much more readable.

Edited August 24, 2017 by Scully (see edit history)

[Kilobaid]

Check if you have modal.tpl in the following directories:

./StoreAdmin/themes/default/template/helpers/modules_list/modal.tpl
./StoreAdmin/themes/default/template/modal.tpl

They are both of different sizes. Also check if file permissions allow the webserver to access these files.

If one or both files are missing it would lead to the question how you moved your server. Which means, other files could eventually be missing as well.

 

And if you post code or error messages, use the <> code button. It makes it much more readable.

 

 

I don't have the "template" folder in my theme folder 

 

the path is 

 

/public_html/themes/default-bootstrap/

Edited August 24, 2017 by Kilobaid (see edit history)

[Scully]

Correction in previous post.

 

Replace AdminXX with your admin path and search again. We are discussing the backend, not the frond end.

Edited August 24, 2017 by Scully (see edit history)

[Kilobaid]

default-bootstrap is the default theme directory for newer prestashop versions whereas your posted error messages point to a theme structure rather coming from an ps 1.5. version.

All this is just guessing because you don't feel comfortable to tell us more on how your moved server and what you changed in between.

 

 

I've updated my 1.5 to 1.6 a while ago, 

 

I didn't change anything, just moved the files and the database. 

 

 

I think i will just try to update to 1.7 to see if this fixes anything 

[Kilobaid]

Correction in previous post.

 

Replace AdminXX with your admin path and search again. We are discussing the backend, not the frond end.

 

 

You are right,

 

i didn't personally move the theme i let someone else, who I think made an error, luckily I still have access to old ftp data, I am moving the new files as we speak. 

 

 

Thanks for the help,. 

Edited August 24, 2017 by Kilobaid (see edit history)

[Scully]

Check you don't miss any directories or files.

[Kilobaid]

Check you don't miss any directories or files.

 

I reuploaded the project and everything works fine now, thanks  

[Scully]

Thumbs up.