niftyC Posted August 21, 2017 Share Posted August 21, 2017 Hi, maybe a basic question, everything looks great on the desktop but when I check on my mobile (iPhone) the product description does not show. I have been through everything I can think of but can't seem to get it to show. Any help greatly appreciated! Thanks Link to comment Share on other sites More sharing options...
BonPresta Posted August 21, 2017 Share Posted August 21, 2017 Hi, maybe a basic question, everything looks great on the desktop but when I check on my mobile (iPhone) the product description does not show. I have been through everything I can think of but can't seem to get it to show. Any help greatly appreciated! Thanks Can give a link to your site Link to comment Share on other sites More sharing options...
prestahero.com Posted August 22, 2017 Share Posted August 22, 2017 Hi, maybe a basic question, everything looks great on the desktop but when I check on my mobile (iPhone) the product description does not show. I have been through everything I can think of but can't seem to get it to show. Any help greatly appreciated! Thanks Just give me your website link, I'll help you to display the product description immediately Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 Hi Guys, thanks its www.wizbitz.co.uk Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 I don't find a shop under this URL. It's a pity (to not say it's a shame) when you don't even take a second to check your information posted here. Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 Sorry I missed a z http://wizzbitz.co.uk/en/ Link to comment Share on other sites More sharing options...
BonPresta Posted August 23, 2017 Share Posted August 23, 2017 Sorry I missed a z http://wizzbitz.co.uk/en/ I have a description on my phone... Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 Me too - clearing the iPhones browser cache might help. Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 (edited) Does this pic come through?? I only get 'Product Details' not 'Product Description' The pic doesn't come through lol, I took a screenshot from my phone to try and show you Edited August 23, 2017 by niftyC (see edit history) Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 Product details is shown, it show for example Reference WB_2004 but not more, regardless if mobile or not. Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 (edited) Yes exactly like I said I want the Product Description to show not just the Product Details, Product Details are the Reference when adding a product in Dashboard. If you compare mobile to desktop you will see what I mean.... Do you know how I can add an image on here to explain what I mean better?? I tried drag and drop but didn't work? Thanks Edited August 23, 2017 by niftyC (see edit history) Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 "If you compare mobile to desktop you will see what I mean...." No I don't see it. Probably I have looked at the wrong products? Take your time and post two screenshots. Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 On desktop computer browser please check item; Gift Sets - Massage and Bath Gift Set, on this item you can see the Product Description 'This set contains two of our amazing Bath Bombs and a pretty wicked Massage Candle' and the Product Details WB_2004. When you look on mobile device all you can see is Product Details WB_2004 When adding a product in Presta dashboard you add a Summary and a Description in Basic Settings. Also on the right you add a Reference which is what shows on the site as the Product Details. I hope this makes more sense... I have tried adding screenshots but like I said drag and drop doesn't work and I can't see the option for adding an image, well there is but it asks for a URL but they are on my desktop? Thanks for your time...... Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 (edited) I still see the text. Where exactely is the problem? Upload a sceen shot => use full editor => attach files. This bores me. I'm out but anyway good luck. Edited August 23, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 Your bored? Im going insane, I know my way around a computer but cannot find attach files in editor?? Only the 'image' button which asks for a URL??? I have uploaded 3 images to a new product on the website as this is the only way I can think of seeing my problem.... http://wizzbitz.co.uk/en/oils-candles/53-im-not-stupid-honest.html I can understand your boredom but really Im not stupid, we have looked on 2 iPhones and a Samsung tablet and its the same on all Link to comment Share on other sites More sharing options...
BonPresta Posted August 23, 2017 Share Posted August 23, 2017 Your bored? Im going insane, I know my way around a computer but cannot find attach files in editor?? Only the 'image' button which asks for a URL??? I have uploaded 3 images to a new product on the website as this is the only way I can think of seeing my problem.... http://wizzbitz.co.uk/en/oils-candles/53-im-not-stupid-honest.html I can understand your boredom but really Im not stupid, we have looked on 2 iPhones and a Samsung tablet and its the same on all So at you on this product there is no description on the computer There are descriptions http://wizzbitz.co.uk/en/home/14-all-you-need-gift-box.html Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 No, mobile devices, please check the screenshot Scully posted, there is a description, then check the screenshot on the product I have just posted, no description. http://wizzbitz.co.uk/en/oils-candles/53-im-not-stupid-honest.html Link to comment Share on other sites More sharing options...
Scully Posted August 23, 2017 Share Posted August 23, 2017 (edited) One should note and know the difference between summary (short description) and description (long text). And the screenshops uploaded to the shop do show different products, therefore they show nothing helpful. Edited August 23, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
niftyC Posted August 23, 2017 Author Share Posted August 23, 2017 One does know the difference, I have just added a screenshot of the same product you did WB_2004 and added it to the product. Hopefully you can finally see the problem... http://wizzbitz.co.uk/en/oils-candles/53-im-not-stupid-honest.html Link to comment Share on other sites More sharing options...
Scully Posted August 24, 2017 Share Posted August 24, 2017 One screenshots are once from WB_1002, the other from WB_2004. This doesn't help. Link to comment Share on other sites More sharing options...
niftyC Posted August 24, 2017 Author Share Posted August 24, 2017 (edited) No its not, please check again the iPhone screen shot on the product I added is of WB_2004 just like your screenshot, but if you look your screenshot has Product Description which is correct my screenshot has Product Details which just shows the reference number????? Im going to add another image to this product which shows our screenshots side by side...... Right I have taken the images off and left just one showing the difference between our screen shots of item WB_2004. http://wizzbitz.co.uk/en/oils-candles/53-im-not-stupid-honest.html Edited August 24, 2017 by niftyC (see edit history) Link to comment Share on other sites More sharing options...
Scully Posted August 24, 2017 Share Posted August 24, 2017 (edited) I refer to the screenshot you have posted from your backoffice products page. This one is not the one you showd us in front office. Carefulness in this details would make it easier to help out. Run this query and you might see the obvious: SELECT id_product, name, description_short, description FROM `ps_product_lang` order by id_product; Edited August 24, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
niftyC Posted August 24, 2017 Author Share Posted August 24, 2017 Ok so you see the problem, great! So how do I run a query? Apologies but my programming knowledge isn't great..... Link to comment Share on other sites More sharing options...
Scully Posted August 24, 2017 Share Posted August 24, 2017 (edited) open a database connection from your hosting panel or from backoffice - advanced - sql. then run the query. Edited August 24, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
niftyC Posted August 24, 2017 Author Share Posted August 24, 2017 Thank you Scully. Done that and I get the following error in a red band at the top: The "`ps_product_lang`" table does not exist. Link to comment Share on other sites More sharing options...
Scully Posted August 24, 2017 Share Posted August 24, 2017 You have other table prefixes choosen. ps_ is default but during installation you can choose any prefix. The prefix choosen is stored in settings.inc.php in the /config directory of your server. Link to comment Share on other sites More sharing options...
niftyC Posted August 26, 2017 Author Share Posted August 26, 2017 Hi Scully sorry have been busy at work, I have located the file but get a 'Forbidden' message when trying to open in Dreamweaver. Tried opening in basic editor and all I can see is the following <?php //@deprecated 1.7 Link to comment Share on other sites More sharing options...
Scully Posted August 26, 2017 Share Posted August 26, 2017 You are not answering important things. I'm out - this time for good. Link to comment Share on other sites More sharing options...
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