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Wrong prices shown in Prestashop


Claust

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Im having a problem which I can't see how to solve, or even reproduce.

 

One of my customers told me he had seen one of my items much cheaper, and provided the screenshot here.

Real price is 109 DKK and at quantity af 12 it is 99 DKK.  Regular price 199 DKK.

 

post-1182049-0-37358600-1503046598_thumb.jpg

 

He could not complete the order as the price changed to the correct price before finishing the shopping.

 

I do have FO Quantity Prices installed, and wonder if this could cause this error? I have not been able to reproduce, and the customer could not explain what he exactly did, but said he did nothing special to produce the prices? Not sure..

 

This is the price as intended and is I see it

 

post-1182049-0-43158200-1503046610_thumb.png

 

post-1182049-0-03450500-1503046620_thumb.png

Edited by Claust (see edit history)
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possible you are using Geo Location and product specific price by country?  maybe he is not seeing specific price until login...

 

 

there  is problem with geo location and price by country,  i.e. geo location will localize the price by IP  country (note if ip not resolved visitor cannot shop (bad)) but let's assume it did resolve, they see price...but when they register, then the price can relocalilze on the client address.

 

so again assuming you using geo location,  then there is 'must have moudle' to solve: 

https://addons.prestashop.com/en/international-localization/27368-geo-targeting-pro-by-country-prices-taxes-currency-.html

 

or on my shop

 

https://www.prestaheroes.com/en-us/modules/geo-localization/geo-targeting-pro-price-by-country

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