Email problem

[Ava123]

hi, I am using PrestaShop 1.6.1.16 default theme. A customer forgot her password. She filled out her email to receive a password but she has not received any emails. I tried it myself and I also have not received an email. My email setting is left as the default recommended. 

Help please?

 

[Scully]

Have you checked your email template folder? You must have the following two files in the corresponding language path.

password_query.html
password_query.txt

The mail template folder is usually the theme path / mails / XX  where XX represents your language code. Furthermore you could check the prestashop logfile as well as the webservers error logfile. I'ts possible that some errors might be logged there.

Edited August 18, 2017 by Scully (see edit history)

[bellini13]

Did you try sending a test email from the back office advanced parameters > email page?  Do you receive the test email?

 

If not, then you will need to work with your hosting provider to determine the correct email settings to be used.

[Ava123]

Thank you for your help. I am contacting my host provider. I can receive emails from customers but customers don't receive mine. I also sent a test email and never received it.

[El Patron]

often time if you use email address with domain different than your domain and initiate email, that email setup has  high change as being marked as spam...so much so that the email may not make it off email server.

[Ava123]

I have set email to the same as my domain which is [email protected]  set the smtp as mail.podsandsods.com.au  SSL and 465  but get the following error

 

Error: Please check your configuration
Connection could not be established with host smtp.mail.podsandsods.com.au [php_network_getaddresses: getaddrinfo failed: Name or service not known #0]

Edited August 20, 2017 by Ava123 (see edit history)

[bellini13]

This is not a valid SMTP hostname

smtp.mail.podsandsods.com.au