PayPal Payment error

[jeff8899]

Hi,

 

today i got an order with Paypal payment error below.

 

PayPal response:TIMESTAMP -> 2017-08-13T15:46:25ZL_ERRORCODE0 -> 10736L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal CodeL_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed.L_SEVERITYCODE0 -> Error

 

I am using PS 1.6.1.5 and PayPal v3.11.4

 

anyone knows how to fix it?

 

Thanks!

[bellini13]

Apparently you did not provide Paypal with a valid address.  What delivery address did you use during checkout?

[jeff8899]

The customer purchased items from my ebay store before. therefore, i have her address on my paypal to compare.

 

i see that the customer puts DR as DRIVE on my website. May be Paypal doesn't recognize DR and cause the error?

Also, on her Paypal address, the state is shown ISO  "DE" only. On my website the state shows in full "Delaware"

 

not sure if that cause the error.

anyone knows?  

Edited August 13, 2017 by jeff8899 (see edit history)

[bellini13]

Know one here is going to know, but the error returned from Paypal is stating that the address, city, state and postal code are wrong.

Shipping Address Invalid City State Postal

 

Perhaps you should contact Paypal support directly and ask them what address information was received

[lavoiejr]

Allo jeff8899

Do you resolve your problem with paypal error?

I have the same problem.

I would like to know how you solved your problem.

Thank