Installer v1.0.0.8 stuck on step 3

[bellamela]

I'm trying to install v1.0 using Prestashop v1.0.0.8 installer. I configured my database and verified the database was connected. I seem to run into a problem when I click on "next" at the bottom to move onto step 4. The loading bar shows up on the top right hand side of the screen (in the green section) and then disappears and nothing happens.

Does anyone have any idea why this is happening? I've tried the installation on safari, firefox, and internet explorer. Any help would be greatly appreciated.

Thanks in advance, Mike

[gavinh]

I am having this exact problem. Were you able to resolve it?

[itfactory]

You need to fill-in your database
settings. Host is "localhost'

Now press the Verify now! button - this will test, that all the given settings are correct
and the Installer can connect to the database.

When everything is fine, it shows, that the Database is connected.
Now you can chose your database tables prefix or leave it as it is (I am leaving it as
ps_). The table prefix is good, when multiple software uses the same database.


Please check your SQL Database user name and server name.

[gavinh]

You need to fill-in your database
settings. Host is "localhost'

Now press the Verify now! button - this will test, that all the given settings are correct
and the Installer can connect to the database.

When everything is fine, it shows, that the Database is connected.
Now you can chose your database tables prefix or leave it as it is (I am leaving it as
ps_). The table prefix is good, when multiple software uses the same database.


Please check your SQL Database user name and server name.

I have all that in correct, I'd posted the problem here http://www.prestashop.com/forums/viewthread/7345/installation_configuration___upgrade/installation_not_moving_beyond_step_3

Maybe you can help?

[itfactory]

I'm happy to help you what ever I know. Could I request you to start doing from scratch.

Re-install from scratch and let me know. I may access your PC and check for you quickly. Thanks

[Gregory Roussac]

Hi,


The xml answer after clicking the button may not be correct.

You need ton install Firebug https://addons.mozilla.org/fr/firefox/addon/1843

With this tool in console tab, you can see what is the response from the ajax call and get the exact error (for instance an hosting service can advertise on every page which can corrupt the xml answer).

Regards,

[egiblock]

Hi,
The xml answer after clicking the button may not be correct.

You need ton install Firebug https://addons.mozilla.org/fr/firefox/addon/1843

With this tool in console tab, you can see what is the response from the ajax call and get the exact error (for instance an hosting service can advertise on every page which can corrupt the xml answer).

Regards,

I am on 1.1b2 and i am in the same spot. here's my response from the server and firebug: (edited my domain name out and replaced it with .... cuase of sharing.





[Wed Nov 05 11:26:50 2008] [warn-phpd] mmap cache can't open ....\wwwroot\demo
\prestashop\config\settings.inc.php (pid 6684 th 5008)

[Gregory Roussac]

Hi,

Humm , well in createDB.php we can find two errors rendering with #14

if(Db::getInstance()->getNumberError() == 1050){
                       die(''."\n");

Which seems to say that your tables have already been created, simply delete them all before re installing ?

But i'm a perplexed by the "mmap can’t open ….\wwwroot\demo\prestashop\config\settings.inc.php" which does not sound very good at first glance....allow rights 775 on config folder and 644 on whats in ?

Cheers

[egiblock]

removed all of the tables, and still the same error.

i am installing with 1.1 rc1

[Damien Metzger]

I would say that either you try to install on a MySQL prior to 5.0, or that you've a rights problem in the config folder.

[egiblock]

tried installing with 1.0 and the same thing.. i'll take a look at it more tongiht and let you know what i find.

thanks

[andrei.esc]

I also had the same problem... stuck at step 3.
I have an Win 2003 server r2, php 5.2.5 and mySQL 5.1.11
As you can see in the picture all of the verfications where passed.

Presta shop is the only one with who I have instalation problems...
I also have installed and working on this server:
-wordpress
-os commerce
-zencart
-joomla
etc...

Any ideea what is happening?
I am trying to install PrestaShop 1.1
When I press next, it apear a grey bar in the right upper corner and it remains there forever.
If i press refresh takes me to the first step of instalation.
I've tryed with all of my browsers (chrome, explorer etc)

Tnx in advance for your reply.

[andrei.esc]

ok, prestashop has installed without step 4and 5 but I cannot access admin area because the admin account was not created )

[eg]

exactly the same thing i am seeing on my site:

http://www.webalterations.com/demo/prestashop/install/

test for yourself !

sql server: 72.18.131.75
db name = prestashop
login: prestashop
pass: prestashop1


database verifies correctly, but then nothing but the scrolling gray bar at the top right when i click next..

from the firefox debug i get the following:


Params:

_    1233249721234
login    prestashop
method    createDB
mode    full
name    prestashop
password    prestashop1
server    72.18.131.75
tablePrefix    ps_
type    MySQL

Response Headers

Connection    close
Date    Thu, 29 Jan 2009 17:21:57 GMT
Content-Type    text/xml
Server    Microsoft-IIS/6.0
X-Powered-By    PHP/5.2.6, ASP.NET
Request Headers
Host    www.webalterations.com
User-Agent    Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Accept    */*
Accept-Language    en-us,en;q=0.5
Accept-Encoding    gzip,deflate
Accept-Charset    ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive    300
Connection    keep-alive
X-Requested-With    XMLHttpRequest
Referer    http://www.webalterations.com/demo/prestashop/install/
Cookie    dm_uuid=8715BAB6895C4E79A8B31CD274A7EA32; dm_sid=03A5D1E2A7B74A69AA8EA43EB9F80413

Server Response:

[Thu Jan 29 10:21:57 2009] [warn-phpd] mmap cache can't open C:\Domains\webalterations.com\wwwroot\demo

\prestashop\config\settings.inc.php (pid 1304 th 4604)

[Gregory Roussac]

Well this "mmap cache cant open" error is apparently faced again....

Wel first, good debugging report. You should open a ticket in our bugtracker.


C:\Domains\ seems to say that this is Windows that supports your site. Well PrestaShop is fully compatible with Apache but here it seems that you are facing rights issues with IIS and PHP which can not edit the file....Many many results for mmap cache cant open on Google....

[Gregory Roussac]

Seen this post about rights with IIS ?
http://www.prestashop.com/forums/viewthread/11944/installation_configuration___upgrade/windowsiis_server_install___fileimage_upload_fix

[eg]

i have opened another support ticket with my provider, and told them to apply the permission per that link above. i will repost here with the results..

[Digitart]

FIXED!!!

It took me intense 24 horus to find out the problem.
In my case the problem was in the password for database.
We were using a very secure database password as "4?%Jt-G#5sU7" for production site, but aparently ajax lib on installer has serious problems handling "special" chars and the installer itself fails to report the password connection error (or any other kind of error BTW)

After hours trying to figure out what was wrong, get rid of FrontPage extensions (hate them anyway) and make a fresh reinstall of the whole site the problem persisted until I changed the database password to something with only letters and numbers like "mipass1234" and voila!

On the other side, IMHO when you have to enable write privileges for that bunch of folders like modules and images and all its descendants, you are inviting hackers to upload spam relyers or any other kind of stuff in your own store. Scarry!

[eg]

I wish i could say the same thing.. i just got the permissions changed over, but am still running into the same problem. i'm checking into some other things on the server and will hopefully have answers here soon.

[eg]

Seen this post about rights with IIS ?
http://www.prestashop.com/forums/viewthread/11944/installation_configuration___upgrade/windowsiis_server_install___fileimage_upload_fix

still having the same problem.. mmap error. i verified with my host and they have changed the permissions accordingly to the requirements of the script.

i have submitted a bug in the tracker, and am up for any ideas that anyone may have.

thanks !

[irishretail]

pathetic not one person on this whole site has the answer for this problem

WHY DOES PRESTASHOP NOT INSTALL PAST STEP 3

great looking software but does it acutally work

oh and in it just 10 years so could be me