rdubill Posted July 31, 2017 Share Posted July 31, 2017 Just wondering if anyone is experiencing this problem. Since I've been building a new site with Prestashop 1.6 I've noticed often that after saving my changes (be it products, categories, preferences, whatever) the changes are not saved. I'll go back in and whatever I've changed has reverted back to the "old". On some occasions I'll go back to look at the change - it shows in the back office as not changed - yet when I view the product in a browser the change is there. Quite often I've made a product change - it shows as changed when I re-edit the product - yet the old value still shows up in the browser???? I then wait an hour - or two - and now the change shows correctly in the browser. I have cleared cache (both in the back office and browser) with no effect. Has anyone seen this? Any resolution? This wastes a lot of time.... thanks! Link to comment Share on other sites More sharing options...
NemoPS Posted July 31, 2017 Share Posted July 31, 2017 Prestashop version?If they do show after a few hours there is something odd going on with the server. As a quick test, you can change the shop enabled/disabled one and see if it does.If it doesn't, go and check ps_configuration in the database, PS_SHOP_ENABLE key, and see if it's updated there Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 NemoPS - I'll try the shop enabled/disabled... So this is not a normal issue with Prestashop then? I am running 1.6.1.14 Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 NempPS - just disabled/enabled...worked fine... Has to be something else??? Link to comment Share on other sites More sharing options...
NemoPS Posted July 31, 2017 Share Posted July 31, 2017 Try with edge if you are using chrome, though it should not be a matter with your version. No, it's definitely not normal Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 Thanks - I've tried Edge, Chrome, IE and Firefox - all behave the same... Link to comment Share on other sites More sharing options...
Scully Posted July 31, 2017 Share Posted July 31, 2017 You might have google pagespeed module or another kind of caching mechanism active? Pagespeed is not recommended by me since it's hard to control the expiration / cache stale. Other recommendation is: Log into you server and check the logs for errors. Sometimes an error log entry might direct to the cause ot an error. We're using PS 1.6.1.13 in production and 1.6.1.15 for testing. Both do not have this behavior. Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 Scully - how can I check to see if google page speed or another caching is active? Link to comment Share on other sites More sharing options...
Scully Posted July 31, 2017 Share Posted July 31, 2017 (edited) You have a server or hosting provider. Log into your hosting panel or hosting account and check for the modules which are active. A typical indication for pagespeed to be active would also be that images, css or javascript resources get some kind of randomly added parts in their names. Or post a link to your shops front end. There it could most likely see if pagespeed is active or not. Edited July 31, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
xpindia Posted July 31, 2017 Share Posted July 31, 2017 I have the same problem. The save icon keeps rotating and the changes are not saved. Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 xpindia - can I ask what hosting provider you use? I am trying to rule this out... This is very...very...frustrating...have to make the same changes over and over again....such a waste of time.... What's fascinating is I've signed off and come back an hour or so later and now the changes I made show up! Link to comment Share on other sites More sharing options...
Scully Posted July 31, 2017 Share Posted July 31, 2017 What's fascinating is I've signed off and come back an hour or so later and now the changes I made show up! This is a very clear hint to search the problem in some caching mechanism. There are a lot, browser cache (don't believe it is the problem), smarty cache, server cache, a caching module. I'd suggest the following for further analysis: After you update a product which does not show as updated, log into your database and check the ps_product_lang table. Does the corressponding field contain the update? If yes, you have to finde the kind of caching which prevents immediate update. Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 Thanks Scully - I will try that and post back with the results.... Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 Just as an FYI:Just went into Preference>Themes>Advanced Settings to change the directory from my theme to default bootstrap. No matter what I try - after making the change and hitting save - it reverts back to my theme. Now I know if I wait a little while and try again - it'll work!!! Ugh....help! Link to comment Share on other sites More sharing options...
Scully Posted July 31, 2017 Share Posted July 31, 2017 Check the database content and your php settings / php modules. Otherwise you'll running in a loop. Link to comment Share on other sites More sharing options...
rdubill Posted July 31, 2017 Author Share Posted July 31, 2017 Scully - I turned off caching completely in Parameters about an hour ago and now the changes I made in Preference>Themes>Advanced Settings took... I know this will affect site performance but I'll leave it like this for a while and see if it happens again... I'm about convinced it's a caching issue... I'm just surprised I don't see more complaints about this...although there are some.... Have you heard of any issues like this using Bluehost hosting? I would consider another host if this continues - although I could just be bringing the problem along with me.... Thanks for all your feedback... Link to comment Share on other sites More sharing options...
Scully Posted July 31, 2017 Share Posted July 31, 2017 I don't know bluehost. Actually I don't know any hosting companies at all since I am my own host. But indeed there IS a caching issue. You could provide a shop URL - not sure if a front end check helps. Maybe. Link to comment Share on other sites More sharing options...
rdubill Posted August 1, 2017 Author Share Posted August 1, 2017 Front end: https://pilotflighthelmets.com Link to comment Share on other sites More sharing options...
rdubill Posted August 1, 2017 Author Share Posted August 1, 2017 To anyone who might be following this - late yesterday afternoon (7/31/17) I went into Advanced Parameters>Performance and changed the following. 1) Left SMARTY alone - that is left caching type at file system and checked never recompile template files. Towards the bottom you will see a heading of CACHING... I set use cache to no. I'm not sure how the setting works in conjunction (if at all) SMARTY - or what impact (if any) this will have on my site's response times. Since I made this change everything I save is updating instantly. I'll watch this as I move forward with development. thanks to all for your input... Link to comment Share on other sites More sharing options...
Scully Posted August 1, 2017 Share Posted August 1, 2017 I almost can't believe it. Link to comment Share on other sites More sharing options...
xpindia Posted August 1, 2017 Share Posted August 1, 2017 To anyone who might be following this - late yesterday afternoon (7/31/17) I went into Advanced Parameters>Performance and changed the following. 1) Left SMARTY alone - that is left caching type at file system and checked never recompile template files. Towards the bottom you will see a heading of CACHING... I set use cache to no. I'm not sure how the setting works in conjunction (if at all) SMARTY - or what impact (if any) this will have on my site's response times. Since I made this change everything I save is updating instantly. I'll watch this as I move forward with development. thanks to all for your input... Thank you so much.... it worked for me to. Link to comment Share on other sites More sharing options...
agalussio Posted August 2, 2017 Share Posted August 2, 2017 I have the same problem. Sometimes it creates products and sometimes it does not. With any browser.One detail to keep in mind is that if you generate the ID since when you let me load I skip the number from which I do not record.Use prestashop 1.7.2If you can help me, it's URGENT. www.mayorista-ropa.es Link to comment Share on other sites More sharing options...
xpindia Posted August 2, 2017 Share Posted August 2, 2017 I have the same problem. Sometimes it creates products and sometimes it does not. With any browser. One detail to keep in mind is that if you generate the ID since when you let me load I skip the number from which I do not record. Use prestashop 1.7.2 If you can help me, it's URGENT. www.mayorista-ropa.es try the above option.... Link to comment Share on other sites More sharing options...
agalussio Posted August 2, 2017 Share Posted August 2, 2017 When emptying the cache of the browser and do not use cache of prestashop 1.7.2 could load an article but does not save the short description.Some helpWhen emptying the cache of the browser and do not use cache of prestashop 1.7.2 could load an article but does not save the short description. Some help? Link to comment Share on other sites More sharing options...
tarmogr Posted August 2, 2017 Share Posted August 2, 2017 To anyone who might be following this - late yesterday afternoon (7/31/17) I went into Advanced Parameters>Performance and changed the following. 1) Left SMARTY alone - that is left caching type at file system and checked never recompile template files. Towards the bottom you will see a heading of CACHING... I set use cache to no. I'm not sure how the setting works in conjunction (if at all) SMARTY - or what impact (if any) this will have on my site's response times. Since I made this change everything I save is updating instantly. I'll watch this as I move forward with development. thanks to all for your input... This one helped mee too. I had this issue about 3-4 months, very annoying. First 1.6.1.6 then updated to 1.6.1.15, still same problem. The 15 version had a bug fix mentioned related to cache in its changelog but apparently this did not solve it. The bug is still there somewhere and we need to find it. Link to comment Share on other sites More sharing options...
maryodea Posted September 16, 2017 Share Posted September 16, 2017 Thanks heaps rdubill. Your fix has ended much frustration here. Everything running smoothly again. Link to comment Share on other sites More sharing options...
lanterneled Posted November 11, 2017 Share Posted November 11, 2017 So turning off cache in Advanced Parameters solved the problem? I turned off cache on prestashop 1.7.2.4 and i keep marnever recompile template files and i still cant save any changes to product.... COuldnt find a solution. It dont save no matter what browser i am using. Link to comment Share on other sites More sharing options...
thehurricane Posted October 19, 2018 Share Posted October 19, 2018 On 11.11.2017 at 8:11 PM, lanterneled said: So turning off cache in Advanced Parameters solved the problem? I turned off cache on prestashop 1.7.2.4 and i keep marnever recompile template files and i still cant save any changes to product.... COuldnt find a solution. It dont save no matter what browser i am using. The same for me ;/ Have You found solution? Link to comment Share on other sites More sharing options...
Yankee Store Posted December 11, 2018 Share Posted December 11, 2018 I have for aover a wek checked to resolve this issue. I use Prestahop 1.7.4.4 and unable to make any changes / update to any products I imported. I added a new product , and that prouct i can make changes to . but the other 2000 products i imported , i can not make any changes. anyone have or found a fix for this ??? Thank You Link to comment Share on other sites More sharing options...
giulia106 Posted January 17, 2019 Share Posted January 17, 2019 (edited) Hi, any solution? I nave the same problem in 1.7.5.0 Edited January 17, 2019 by giulia106 (see edit history) Link to comment Share on other sites More sharing options...
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