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maesal

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tawk.to is awesome

 

Did you try to install the zip file as downloaded?

 

or did you follow these instructions

 

This section describes how to install the plugin and get it working.

1. Download and extract the tawkto.zip
2. Upload `tawkto` directory to the `/modules/` directory
3. Install module from `Modules -> Front Office Features`
4. Go to `Administration`, then to `Tawk.to` to select page and widget you wish to use

 

That is you have to EXTRACT the zip folder

 

If you did,then what version of prestashop are you using?

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tawk.to is awesome

 

Did you try to install the zip file as downloaded?

 

or did you follow these instructions

 

This section describes how to install the plugin and get it working.

 

1. Download and extract the tawkto.zip

2. Upload `tawkto` directory to the `/modules/` directory

3. Install module from `Modules -> Front Office Features`

4. Go to `Administration`, then to `Tawk.to` to select page and widget you wish to use

 

That is you have to EXTRACT the zip folder

 

If you did,then what version of prestashop are you using?

 

The file I'm downloading is: tawk-prestashop-master.zip

Is it the same you're telling me?

I'm using PS 1.6.1.2.

Many thanks !!

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The file I'm downloading is: tawk-prestashop-master.zip

Is it the same you're telling me?

I'm using PS 1.6.1.2.

Many thanks !!

Yes

 

But my question was - are you trying to install the zip file directly, or are you following the instructions (so extracting the zip folder and jsut uploading the folder mentioned int he instructions

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I extracted the tawk-prestashop-master.zip and I uploaded it to the modules folder. Then I can't see the module in the modules section...

 

Yes

 

But my question was - are you trying to install the zip file directly, or are you following the instructions (so extracting the zip folder and jsut uploading the folder mentioned int he instructions

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]Are you installing from Backoffice > Modules or did you upload with FTP?

 

My folder is called tawkto - perhaps try to rename?

 

post-246958-0-34154400-1500304639_thumb.png

 

post-246958-0-57922200-1500304643_thumb.png

 

 

 

 

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]Are you installing from Backoffice > Modules or did you upload with FTP?

 

My folder is called tawkto - perhaps try to rename?

 

attachicon.gif17-07-2017 16-16-18.png

 

attachicon.gif17-07-2017 16-16-53.png

 

Yes !! This was the problem, the name of the folder, I renamed it to tawkto and then the module appeared in the modules section of PS, I installed it and it's running.

Many thanks for the help ;)

All the best.

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