YordanovBG Posted July 6, 2017 Share Posted July 6, 2017 Hi, I'm using Prestashop 1.6.0.9 I have a problem with delivery address ... If try to buy something with INSTANT CHECKOUT options i see this error https://drive.google.com/open?id=0ByzQ6et_Ek6iaHdUdFhxcWR3MTg . But if made a registration there is a no problem with same address Have You any ideas guys? Thank You Link to comment Share on other sites More sharing options...
Scully Posted July 6, 2017 Share Posted July 6, 2017 (edited) Registration of a customer address is not the same thing as placing an order. Carriers can be restricted by max measures, max weight or zones. If for example the customer address is registered to USA but the carriers are not set up for USA, you can't place an order. Or if you have a carrier limited to for example 30 kg of weight and no other carrier but the customer chooses 3 products with 35 kg of total, you also can't place this order. First step: Back office an check the carrier setup. Edited July 6, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
YordanovBG Posted July 7, 2017 Author Share Posted July 7, 2017 I don't think it's from Carriers configuration, because I try to do it with same address and item for registered users and non registered users. The error becomes only with non registered users. If I miss something please give me a example Thank You Link to comment Share on other sites More sharing options...
Scully Posted July 7, 2017 Share Posted July 7, 2017 At the very last page of carrier setup page, you can define the customer groups allowed to choose the carrier. For me it sounds like you have deactivated the carrier for guests and visitors. Link to comment Share on other sites More sharing options...
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