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Mails not going from Customer Service screen but all other outgoing mails are working


Paret

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Hi,

 

I am using Prestashop v1.6.1.15

 

I have configured SMTP & IMAP properly. When I send a test mail from the SMTP configuration screen it works perfectly and I receive the test email. Similarly, when I do a store activity (like register, use the contact us link on the site) etc I get mails delivered to my mailbox properly.

 

But when I send email as a reply from the Customer Service screen, the email isn't delivered.

 

Could someone please help me with this?

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