Front office problem

[bvelichkov]

Hi guys,

 

just installed and configured Prestashop 1.7.1.2 ( latest at the moment ). When I try to access the front office, the screen blanks and says "An error has occured : " without any further explanation.

In the attached images you can see the config from the back office and the error in the front. Just to be clear - there are no any kind of errors ( related to this or not ) anywhere in the log files.

Any ideas? Thanks in advance!
 

[shokinro]

Please try to enable DEV mode by setting _SP_MOD_DEV_ to true in following file  

/config/defines.inc.php

 

You should see more detailed error messages in DEV mode, so you will know where is the problem.

[bvelichkov]

Please try to enable DEV mode by setting _SP_MOD_DEV_ to true in following file  

/config/defines.inc.php

 

You should see more detailed error messages in DEV mode, so you will know where is the problem.

 

Hi shokinro,

 

I already have tried this.

 

As you can see in the screenshot from backoffice it is already in debug mode (top right).

 

in defines.inc file the situation is :

 

if (!defined('_PS_MODE_DEV_')) {

define('_PS_MODE_DEV_', true);

}

 

 

No use, still the same behavior.

[shokinro]

Is it a clean installation of PrestaShop? if could it be caused by some other modules that you installed? You can try to disable to delete those module to see if it fixes.

 

Also have you looked in to log file to see if there is any error to help you identify the issue.

 

/app/log/

[bvelichkov]

Is it a clean installation of PrestaShop? if could it be caused by some other modules that you installed? You can try to disable to delete those module to see if it fixes.

 

Also have you looked in to log file to see if there is any error to help you identify the issue.

 

/app/log/

This is an absolutely clean install in the way it comes from prestashop.com.

Nothing was changed only passed installation procedure and removed /install folder.

 

As I already said, there are no errors from debug, on screen, in apache, mysql and php log files.

Also there is nothing in the /app/log/dev.log