Email Links not working

2simplesolutions · June 23, 2017

Hi,

running 1.6, after a customer orders and the email confirmation etc are sent, the links in the footer, My Account, Order History and Guest Tracking DON'T work when you click on these it returns a 404 Error.

Any ideas on fix please???

Thank you

Gray

NemoPS · June 23, 2017

How do they look like?

2simplesolutions · June 23, 2017

when the customer get the order confirmation via email in the footer of that email, all the links return a 404 error and not linking to these pages

You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop. If you have a guest account, you can follow your order via the "Guest Tracking" section on our shop.

bellini13 · June 24, 2017

would probably be more helpful to provide the actual links...

NemoPS · June 24, 2017

I mean, how do the links look exactly? What's the broken url for at least 3 of them?

2simplesolutions · June 26, 2017

Order History - link is

wlmailhtml:%7Bhistory_url%7D

My Account - link is

wlmailhtml:%7Bmy_account_url%7D

Guest Tracking is

wlmailhtml:%7Bguest_tracking_url%7D?id_order=%7Border_name%7D

NemoPS · June 26, 2017

Strange, it looks like the opening bracket is being escaped. Is it just the links being like that? In theory, it should do it with all variables
It looks like there is some processor that escapes all html before it's send over, but I wonder why other parts are okay

2simplesolutions · June 26, 2017

Do you know how i can fix this please?

bellini13 · June 26, 2017

what is 'wlmailhtml'?

wlmailhtml:%7Bhistory_url%7D

do you have some custom template module installed? Or have you modified the email templates yourself? can you just provide the entire contents of the /mails/en/order_conf.html file? If not english, then replace /en/ with your language

2simplesolutions · June 30, 2017

</tr><tr><td class="titleblock" style="padding:7px 0;" align="center"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <span class="title" style="font-weight:500;font-size:28px;text-transform:uppercase;line-height:33px;">Hi {firstname} {lastname},</span><br /><span class="subtitle" style="font-weight:500;font-size:16px;text-transform:uppercase;line-height:25px;">Thank you for shopping with {shop_name}!</span> </span></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="box" style="border:1px solid #D6D4D4;background-color:#f8f8f8;padding:7px 0;">

<p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">Order details</p>

<span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"><span style="color:#777;"> <span style="color:#333;"><strong>Order:</strong></span> {order_name} Placed on {date}<br /><br /><span style="color:#333;"><strong>Payment:</strong></span> {payment} </span> </span></td>

</tr></tbody></table></td>

</tr><tr><td style="padding:7px 0;">

<table class="table table-recap" style="width:100%;border-collapse:collapse;" bgcolor="#ffffff"><tbody><tr><th style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" bgcolor="#f8f8f8">Reference</th><th style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" bgcolor="#f8f8f8">Product</th><th style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" bgcolor="#f8f8f8" width="17%">Unit price</th><th style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" bgcolor="#f8f8f8">Quantity</th><th style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" bgcolor="#f8f8f8" width="17%">Total price</th></tr><tr><td style="border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0;" colspan="5"> {products}</td>

</tr><tr><td style="border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0;" colspan="5"> {discounts}</td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Products</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> {total_products} </span></td>

</tr></tbody></table></td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Discounts</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> {total_discounts} </span></td>

</tr></tbody></table></td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Gift-wrapping</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> {total_wrapping} </span></td>

</tr></tbody></table></td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Shipping</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> {total_shipping} </span></td>

</tr></tbody></table></td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Total Tax paid</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> {total_tax_paid} </span></td>

</tr></tbody></table></td>

</tr><tr class="conf_body"><td style="border:1px solid #D6D4D4;color:#333;padding:7px 0;" colspan="4" bgcolor="#f8f8f8">

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> <strong>Total paid</strong> </span></td>

</tr></tbody></table></td>

<td style="color:#333;padding:0;" align="right"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:large;"> {total_paid} </span></td>

</tr></tbody></table></td>

</tr><tr><td class="box" style="border:1px solid #D6D4D4;background-color:#f8f8f8;padding:7px 0;">

<p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">Shipping</p>

<span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"><span style="color:#777;"> <span style="color:#333;"><strong>Carrier:</strong></span> {carrier}<br /><br /><span style="color:#333;"><strong>Payment:</strong></span> {payment} </span> </span></td>

</tr></tbody></table></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td style="padding:7px 0;">

<p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">Delivery address</p>

<span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"><span style="color:#777;"> {delivery_block_html} </span> </span></td>

</tr></tbody></table></td>

<p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">Billing address</p>

<span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"><span style="color:#777;"> {invoice_block_html} </span> </span></td>

</tr></tbody></table></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="linkbelow" style="padding:7px 0;"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> You can review your order and download your invoice from the <a style="color:#337ff1;" href="{history_url}">"Order history"</a> section of your customer account by clicking <a style="color:#337ff1;" href="{my_account_url}">"My account"</a> on our shop. </span></td>

</tr><tr><td class="linkbelow" style="padding:7px 0;"><span style="color:#555454;font-family:'Open-sans', sans-serif;font-size:small;"> If you have a guest account, you can follow your order via the <a style="color:#337ff1;" href="{guest_tracking_url}?id_order={order_name}">"Guest Tracking"</a> section on our shop. </span></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="footer" style="border-top:4px solid #333333;padding:7px 0;"><a style="color:#337ff1;" href="{shop_url}">{shop_name}</a> powered by <a style="color:#337ff1;" href="http://www.prestashop.com/">PrestaShop™</a></td>

</tr></tbody></table></td>

</tr></tbody></table>

2simplesolutions · June 30, 2017

when i get a test email through the info is now displaying like this

You can review your order and download your invoice from the [%7Bhistory_url%7D]"Order history" section of your customer account by clicking [%7Bmy_account_url%7D]"My account" on our shop. If you have a guest account, you can follow your order via the [%7Bguest_tracking_url%7D?id_order=%7Border_name%7D]"Guest Tracking" section on our shop. [%7Bshop_url%7D]PrintMart powered by PrestaShop™

Scully · June 30, 2017

I have doubt the posted mail template is the one which is actually fetched.

I copied all the code above into my editor and saved the file as html. It looks perfectly goot.

With one expection:

href="{shop_url}"> <img src="https://printmart.co...-1423655403.png" alt="{shop_name}"

It might be a problem of the forum software cutting the link to the logo image.

Edited June 30, 2017 by Scully (see edit history)

2simplesolutions · June 30, 2017

so do you know a fix please

Scully · June 30, 2017

I said, I don't believe your template from post #10 is the one that users receive.

I think, you made changes on the template files. Something went wrong with this change.

We don't see original mails nor have we access to your shop system.

Revert back to the files you used before the change if you can.

Scully · June 30, 2017

I quickly installed your posted template on our demo system. E-Mail is perfectly good with all links working.

So the template fetched comes from another place than the templated posted here.

2simplesolutions · June 30, 2017

it's using this one

</td>

</tr><tr><td align="center" class="titleblock" style="padding:7px 0;">

<span class="title" style="font-weight:500;font-size:28px;text-transform:uppercase;line-height:33px;">Hi {firstname} {lastname},</span><br /><span class="subtitle" style="font-weight:500;font-size:16px;text-transform:uppercase;line-height:25px;">Thank you for shopping with {shop_name}!</span>

</font>

</td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="box" style="border:1px solid #D6D4D4;background-color:#f8f8f8;padding:7px 0;">

</font><p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">

Order details </p>

<span style="color:#333;"><strong>Order:</strong></span> {order_name} Placed on {date}<br /><br /><span style="color:#333;"><strong>Payment:</strong></span> {payment}

</span>

</td>

</tr></table></td>

</tr><tr><td style="padding:7px 0;">

</font><table class="table table-recap" bgcolor="#ffffff" style="width:100%;border-collapse:collapse;"><tr><th bgcolor="#f8f8f8" style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;">Reference</th>

<th bgcolor="#f8f8f8" style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;">Product</th>

<th bgcolor="#f8f8f8" style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" width="17%">Unit price</th>

<th bgcolor="#f8f8f8" style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;">Quantity</th>

<th bgcolor="#f8f8f8" style="border:1px solid #D6D4D4;background-color:#fbfbfb;color:#333;font-family:Arial;font-size:13px;padding:10px;" width="17%">Total price</th>

</tr><tr><td colspan="5" style="border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0;">

{products}

</td>

</tr><tr><td colspan="5" style="border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0;">

{discounts}

</td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Products</strong>

</font>

</td>

</tr></table></td>

{total_products}

</font>

</td>

</tr></table></td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Discounts</strong>

</font>

</td>

</tr></table></td>

{total_discounts}

</font>

</td>

</tr></table></td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Gift-wrapping</strong>

</font>

</td>

</tr></table></td>

{total_wrapping}

</font>

</td>

</tr></table></td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Shipping</strong>

</font>

</td>

</tr></table></td>

{total_shipping}

</font>

</td>

</tr></table></td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Total Tax paid</strong>

</font>

</td>

</tr></table></td>

{total_tax_paid}

</font>

</td>

</tr></table></td>

</tr><tr class="conf_body"><td bgcolor="#f8f8f8" colspan="4" style="border:1px solid #D6D4D4;color:#333;padding:7px 0;">

<strong>Total paid</strong>

</font>

</td>

</tr></table></td>

{total_paid}

</font>

</td>

</tr></table></td>

</tr></table>

</td>

</tr><tr><td class="box" style="border:1px solid #D6D4D4;background-color:#f8f8f8;padding:7px 0;">

</font><p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">

Shipping </p>

<span style="color:#333;"><strong>Carrier:</strong></span> {carrier}<br /><br /><span style="color:#333;"><strong>Payment:</strong></span> {payment}

</span>

</td>

</tr></table></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td style="padding:7px 0;">

</font><p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">

Delivery address </p>

{delivery_block_html}

</span>

</td>

</tr></table></td>

</font><p style="border-bottom:1px solid #D6D4D4;margin:3px 0 7px;text-transform:uppercase;font-weight:500;font-size:18px;padding-bottom:10px;">

Billing address </p>

{invoice_block_html}

</span>

</td>

</tr></table></td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="linkbelow" style="padding:7px 0;">

<span>

You can review your order and download your invoice from the <a href="%7Bhistory_url%7D" style="color:#337ff1;">"Order history"</a> section of your customer account by clicking <a href="%7Bmy_account_url%7D" style="color:#337ff1;">"My account"</a> on our shop. </span>

</font>

</td>

</tr><tr><td class="linkbelow" style="padding:7px 0;">

<span>

If you have a guest account, you can follow your order via the <a href="%7Bguest_tracking_url%7D?id_order=%7Border_name%7D" style="color:#337ff1;">"Guest Tracking"</a> section on our shop. </span>

</font>

</td>

</tr><tr><td class="space_footer" style="padding:0;"> </td>

</tr><tr><td class="footer" style="border-top:4px solid #333333;padding:7px 0;">

<span><a href="%7Bshop_url%7D" style="color:#337ff1;">{shop_name}</a> powered by <a href="http://www.prestashop.com/" style="color:#337ff1;">PrestaShop™</a></span>

</td>

</tr></table></td>

</tr></table>

Scully · June 30, 2017

And what do we see? Broken links.

Search for %7B and replace with {

Search for %7D and replace with }

NemoPS · July 2, 2017

Do what scully suggested, like here

<a title="{shop_name}" href="%7Bshop_url%7D" style="color:#337ff1;">

Email Links not working

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