Customer Service Tab Issue - Transfer Question type?

[ukbaz]

Hi

 

we have set up different contact types in the contact form.

 

For example:

'product problem' goes to 'customerservice@

'product question' goes to 'sales@ etc

 

Options on contact form are

'problem with a product'

'question about a product'

 

And when a customer sends from form these values are assigned in Customer Service tab list view under 'Type'.

 

On opening individual customer service questions it is now possible to 'forward discussion to another employee/department - however it is not currently possible to re-assign the question type.

 

So if someone uses the contact form to ask a 'question about a product' when in fact they actually have a 'problem with a product' the question type always stays in the state originally chosen by the customer when sending contact form.

 

I want to be able to re-assign question type/ id_contact. Is this possibel?

 

Thanks

Baz 

[NemoPS]

That's not possible by default, you should edit AdminCustomerThreads and the relative controller.
I might actually write a tutorial about it

[ukbaz]

That would be VERY helpful Nemo . I'm stuck on this one!

Baz

[ukbaz]

Been thinking about this and how best to achieve it....

 

One possibility would be to add an extra field to database to contain updated id_contact, so in classes/CustomerThread.php:

 

class CustomerThreadCore extends ObjectModel

{

    public $id;

    public $id_shop;

    public $id_lang;

    public $id_contact;

    public $id_customer;

    public $id_order;

    public $id_product;

    public $status;

    public $email;

    public $token;

    public $date_add;

    public $date_upd;

    public $id_contact_upd;

 

    /**

     * @see ObjectModel::$definition

     */

    public static $definition = array(

        'table' => 'customer_thread',

        'primary' => 'id_customer_thread',

        'fields' => array(

            'id_lang' =>    array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId', 'required' => true),

            'id_contact' => array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId', 'required' => true),

            'id_shop' =>    array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId'),

            'id_customer' =>array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId'),

            'id_order' =>    array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId'),

            'id_product' => array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId'),

            'email' =>        array('type' => self::TYPE_STRING, 'validate' => 'isEmail', 'size' => 254),

            'token' =>        array('type' => self::TYPE_STRING, 'validate' => 'isGenericName', 'required' => true),

            'status' =>    array('type' => self::TYPE_STRING),

            'date_add' =>    array('type' => self::TYPE_DATE, 'validate' => 'isDate'),

            'date_upd' =>    array('type' => self::TYPE_DATE, 'validate' => 'isDate'),

    'id_contact_upd' => array('type' => self::TYPE_INT, 'validate' => 'isUnsignedId'),

        ),

    );

 

Then I'd need to further mod controller 

 

Or is it better just to update the existing id_contact field?

 

Thanks

Baz

[NemoPS]

I would just update the current using a button on the thread page, as well as the proper code to alter it in the postProcess method of the controller (I believe I will release the tut next week)

[ukbaz]

Hi NemoPS

 

Thanks so much for that - I'll await the tut!  

 

Thanks again!

Baz

[NemoPS]

Here you are

http://nemops.com/prestashop-customer-threads-change-department/#.WUlfmGiGOUk

Fabio

[ukbaz]

Hi Fabio - thank you so Much!

 

Will get implementing this first thing tomorrow 

 

All the best!

 

Baz