Not able to see the core mails in the Translation screen

[Mani rathnam]

Hi Team,

 

Suddenly the mails are not listed in the Translations screen. Below is the screenshot. Can anyone please help me what might be the issue ?

 

Attached the screenshot. It is not showing any error also.

 

PS 1.6.1.3

 

Regards,

Mani

[Mani rathnam]

Anyone faced this issue ? Still it is not working for me. 

 

Can anyone please help me on this ?

It is in PROD and we are not able to change any content.

 

Regards,

Mani

[NemoPS]

Since it's an emergency, I would say edit the original html files in the mails folder for now. See if changing any makes them pop back up on the page

[Mani rathnam]

Thanks for the response NemoPS. I will try and update.

 

Can you please help me why I am not able to see the mails in the screen ? and it is saying, 1 missing translation also. We didn't do any changes in the mails setup or anything.

So not sure what is the issue.

 

Regards,

Mani

[NemoPS]

It's hard to tell, virtually it makes no sense, try to clear cache and see if it helps, although I doubt. It would need a deeper inspection

[Mani rathnam]

Found the issue. If there is any zip file (compressed files) in the mails folder, it is creating this issue.