why can't i download my theme update after download the original theme?

[ido talmor]

hello i have a problem,

i have purchase a theme and download it successfully after the purchase,

but now the theme has an update and i can't download it in this site..(my theme is not expired yet)

everytime i am trying to download the theme with the update, a pop up is appeared with a bar to choose my site domain, but there are no options to choose from.

see photo attached

 

btw i am currently have problems connecting my prestashop account to my prestashop store so download from there is not an option for me.

i have contact the developers and they refereed me to prestashop support, but i couldn't find a way to contact them except this forum, every time i go to contact us, the page is referring me to the developer again and it is very frustrating to contact prestashop team if not impossible, there is not even one mail address for contact and no live chat.

 

i will appreciate all help in that matter since my theme is going to expire soon and i will not be able to download the update.

 

 

thank you and have a good day! 

[bellini13]

Doesn't the message say to go to the "My Shops" section of your account to add a new URL?

[ido talmor]

add new url is to purchase the theme again..how can i contact prestashop team directly on this issue??

[bellini13]

add new url is to purchase the theme again..how can i contact prestashop team directly on this issue??

no it is not.  add the URL to the store as the message is instructing you to do.  then you will be able to download the theme