Bleu de Cocagne Posted May 3, 2017 Share Posted May 3, 2017 (edited) Hi Prestashop Forum, Really need some help! Recently got to sell some items from my Eshop, but the VAT was not included to the final prices. In the customers invoice a line at the end says: "Exempt of VAT according to section 259B of the General Tax Code." The shop is set on France, and the buyer is french as well, however, the VAT should be paid! Tax rules seem ok....what could be happening? Many thanks in advance! Regards! Edited May 5, 2017 by Bleu de Cocagne (see edit history) Link to comment Share on other sites More sharing options...
shokinro Posted May 4, 2017 Share Posted May 4, 2017 there must be something not configured correctly with your tax rules or product. make sure you configured each product to use the tax rules. 1 Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted May 5, 2017 Author Share Posted May 5, 2017 there must be something not configured correctly with your tax rules or product. make sure you configured each product to use the tax rules. Thank you for the reply shonkiro, but i doubled checked and everything seems to be fine! Edited the main topic with printscreen of product and tax rules configurations. Any ideas? Many thanks in advance! Link to comment Share on other sites More sharing options...
shokinro Posted May 5, 2017 Share Posted May 5, 2017 >Recently got to sell some items from my Eshop, but the VAT was not included to the final prices. Is tax not included only at product price displaying, it happens even after payment? If it is just product price displaying issue - then please check your customer group price displaying method. There are 2 ways price is displayed, tax included or tax excluded - this is based customer group settings. Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted May 6, 2017 Author Share Posted May 6, 2017 >Recently got to sell some items from my Eshop, but the VAT was not included to the final prices. Is tax not included only at product price displaying, it happens even after payment? If it is just product price displaying issue - then please check your customer group price displaying method. There are 2 ways price is displayed, tax included or tax excluded - this is based customer group settings. Hi, No, it's after payment that's my hugest concern :/ - as far as I've checked, the price is showing correctly. More strange is that I've created a customer with the same details (address) and everything was ok, which left me more confused. Can it be related to the customer usage of a company VAT Number? Thank you shonkiro!!! Link to comment Share on other sites More sharing options...
Guest Posted May 6, 2017 Share Posted May 6, 2017 Hi, No, it's after payment that's my hugest concern :/ - as far as I've checked, the price is showing correctly. More strange is that I've created a customer with the same details (address) and everything was ok, which left me more confused. Can it be related to the customer usage of a company VAT Number? Thank you shonkiro!!! If your shop is in France, and a customer with a VAT number from another EU country makes a purchase they must not be charged VAT so perhaps your customer was from another country? Link to comment Share on other sites More sharing options...
shokinro Posted May 6, 2017 Share Posted May 6, 2017 Hi @Bleu de Cocagne Can it be related to the customer usage of a company VAT Number? Yes, as @haylau has mentioned in previous post, if the customer use VAT number and if the VAT number is from different country, then it may also affect tax application. You may try to change the customer VAT number to see if it changes. Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted May 11, 2017 Author Share Posted May 11, 2017 It was a french customer. However he used a company vat number...could that be related? Link to comment Share on other sites More sharing options...
Guest Posted May 11, 2017 Share Posted May 11, 2017 Can you share the shop URL for testing? Also, if you want PM back office details. I can log in and check some settings? Link to comment Share on other sites More sharing options...
Web Curator Posted June 14, 2017 Share Posted June 14, 2017 Hi Prestashop Forum, Really need some help! Recently got to sell some items from my Eshop, but the VAT was not included to the final prices. In the customers invoice a line at the end says: "Exempt of VAT according to section 259B of the General Tax Code." The shop is set on France, and the buyer is french as well, however, the VAT should be paid! Tax rules seem ok....what could be happening? Many thanks in advance! Regards! Which version of PS are you using? Regards Link to comment Share on other sites More sharing options...
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