SOLVED: RMA - Not allowing customer to select products

[prestatent]

PS 1.6.1.11

 

Hi

 

Trying to get the "Merchandise Returns" working but the customer cannot do. See below from the PS documentation:

 

Return process: how the customer sees it

Once you have activated the RMA option in your back office, the customer can choose to return an item (provided the order is still in the time of validity). In order to do this, s/he must do the following:

1. Access the "Orders History" section of his or her account.
2. Select the order from which he wants to return an item.
3. Select the product(s) that s/he wishes to return by checking the box next to its name(s).

 

In point 3 above, there are no checkboxes next to the products on the order. Is this a config problem?

 

Thanks for any help.

 

Cheers

Edited May 3, 2017 by prestatent (see edit history)

[prestatent]

Didn't realise the status had to be "Shipped". Solved