You don't have permission to access / on this server.

[ben_g]

Hi All,

 

I had a PrestaShop cloud which was then migrated by PrestaShop support to be hosted by OVH however after a month or so I noticed that when accessing my store via domain www.magneticnailsni.com I am getting the following:

 

Forbidden

 

You don't have permission to access / on this server.

 

So I have contacted OVH but they cannot help me as domain is owned entirely by PrestaShop.

 

I can access my store from OVH subdomain which is http://astasglaew.cluster020.hosting.ovh.net/ and I can access the back office.

 

Can someone please help me fix this issue? I raised this issue with PrestaShop support but no answer for 3 days now.

 

What can I do here?

 

Please suggest.

 

Kind Regards

Ben

[musicmaster]

Strange. That would suggest that www.magneticnailsni.com does not point to the same directory as http://astasglaew.cluster020.hosting.ovh.net/. 

 

I don't know the details of who owns what but in your position I would make an effort to get full control of your shop.

[ben_g]

Hi Musicmaster,

 

that's the problem, I sent PrestaShop numerous emails, tried to contact them (an automatic answering machine says something in French and then hungs up), I sent them a facebook message as well, I am at a loss here, obviously when they migrated my store to OVH they forgot to transfer domain rights to them as well, this is why I am having this terrible issue. What's worse is that there is no way to contact PrestaShop unless you buy tech support tickets which starts at 179 EUR...

 

Anyone from PrestaShop reading this please assist as this is affecting my business...

 

Kind Regards

Ben

[musicmaster]

In your position I would worry les about the 179 euro and more about getting full control of the domain name and server. Even if this is repaired you might have another problem tomorrow.

 

Did you try calling the American office of Prestashop. At least they speak English...

[ben_g]

I finally got in touch with PrestaShop by sending them an email to [email protected] and quoting my ticket number that was used to migrate my store they were able to transfer my domain name to OVH. Now I updated my A record in OVH domain panel to point to my hosting and need to wait 48 hours for the record to update.

 

what a process, hope this will help anyone that has issues like that after migration

 

Thanks

Ben