calvinorr Posted October 6, 2008 Share Posted October 6, 2008 Just wondered if someone can help me with the flow of emails following an order.I have managed to make a live order - payment accepted etcThe customer gets an email from Paypal saying that payment has been madeThe seller (me) gets an email from paypal saying a payment has been receivedBut there are no emails from the shop (me) to the buyer confirming their order, nor is there an email to the shop(me) telling me that an order has been placed. So the buyer has to rely on paypal (what if they pay using something other than paypal!), adn the seller has to track everything through the back officeIs this the way it should work? I thought there would be some kind of confirmation emails outside of paypal?Can someone take 5 minutes explaining the work-flow of an order, or pointing me somewhere.Apart from this I am amazed at how quickly I have set up a shop Link to comment Share on other sites More sharing options...
calvinorr Posted October 6, 2008 Author Share Posted October 6, 2008 OK, just realised that as I set the test buyer up with the same email as the shop owner the emails don't seem to be sent out. After setting up a new user with a different email address I get all the confirmations on the buyer side.However nothing on the seller side. As such I guess I need to understand how the back-office works - ie are there any confirmations sent to the owner of the shop when sales are made or is this all done in the back-office. Is there a way of tracking when things have been sent - is this what the set shipping button is for?Sorry these are really basic questions, but without a manula I cannot find the answers anywhere Link to comment Share on other sites More sharing options...
calvinorr Posted October 6, 2008 Author Share Posted October 6, 2008 Really sorry - just played with the backoffice - and it is all clear to me now.Ignore the newbie! Link to comment Share on other sites More sharing options...
AMSS Posted October 13, 2008 Share Posted October 13, 2008 What did you do? I have the same 'problem' I cannot find it... Link to comment Share on other sites More sharing options...
calvinorr Posted October 13, 2008 Author Share Posted October 13, 2008 The problem seemed to be that the email address I was using for the test buyer was the same as the administrator/seller - when I set up a new test buyer with a different email address everything seemed to work and I got a full flow of emails on each stage of the process. Link to comment Share on other sites More sharing options...
intellierve Posted October 13, 2008 Share Posted October 13, 2008 I do not think there is an email sent to the admin to notify of a new order. At least I don't see in the email templates. I just added a new template and a line of code to email a copy of the order to the admin.. This is simliar but not a copy of what the buyer gets.Mark. Link to comment Share on other sites More sharing options...
calvinorr Posted October 13, 2008 Author Share Posted October 13, 2008 I think there is something on the back-office that turns on an email notification to the seller when an order has been placed.Take a look at the Modules Tab - scroll down to Tool and look at Mail Alerts - I think this is it. Link to comment Share on other sites More sharing options...
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