[SOLVED] Blank White Screen

[jmb134]

Hi All,

 

When some of my customers are customising products they are getting a blank white screen when they press the save button. Its only happening to a few of my customers. I'm currently using 1.6.1.12, does anyone know what this could be or at least how I can find out what is causing it please?

Edited April 29, 2017 by jmb134 (see edit history)

[jmb134]

i have managed to find an error code:

 

Fatal Error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1987 bytes) in xxxxx/public_html/imagemanager.php on line 46

 

anyone have any ideas how to fix this please?

[vividusdesigns]

Yes you ll need to increase your server's php memory limit. If you can see a php.ini or php5.ini file in your server root dir than open it and find "memory_limit" than change its value. In your case it should be memory_limit = 64M change it to memory_limit = 256M or if you do not found this line than simply add memory_limit = 256M.

If you do not found php.ini file than you ll need to talk with you weshosting provider to raise the memory limit.

Thanks & regards

Edited April 18, 2017 by vividusdesigns (see edit history)