PassionX Posted March 30, 2017 Share Posted March 30, 2017 When we are on our webshop frontend, we can see sometimes carts from other users. Sometimes the login blocks shows the Name of this client, but sometimes we are logged in in our own frontend account and we can see strange carts. When i log in to the webshop from my Mobile over 4G i can also see strange carts sometimes. I could nowhere find that people had issues like that and i can't imagine how thias can happen. Does anybody have an idea? The website is: http://shop.kitesailing.ch Link to comment Share on other sites More sharing options...
BENJ56 Posted May 3, 2018 Share Posted May 3, 2018 hi ! Seems like the same thing is happening to us. Did you find the reason why this was happening ? Link to comment Share on other sites More sharing options...
PassionX Posted May 3, 2018 Author Share Posted May 3, 2018 hi! No i dont know what it was exactly but as much i know it just happened on our own computers, where we filled a lot of carts with different users at the same terminal. After we let the shop like it was, it never happened again and we never had customers complaining. It seemed to be some cash or IP related stuff... i am a greenhorn, thats all i know :-) Link to comment Share on other sites More sharing options...
BENJ56 Posted May 3, 2018 Share Posted May 3, 2018 Hmmm.. Thanks for your quick answer ! For us it seems be a real issue. I had a couple of clients calling saying they put a specific product on their cart and ended up paying for another products. It looks like they were picking up randomly another user's active cart. Can't seem to figure out where it's coming from. I guess I'll keep looking. Thanks anyway Link to comment Share on other sites More sharing options...
PassionX Posted May 3, 2018 Author Share Posted May 3, 2018 Sounds serious... the only ides i have is that some Performance Parameters could be the reason. Try to reproduce the failture and switch off cache and other parameters in the backend. Good Luck Link to comment Share on other sites More sharing options...
BENJ56 Posted May 3, 2018 Share Posted May 3, 2018 Thanks mate ! Already tried that but I appreciate your suggestion. have a good one ! Link to comment Share on other sites More sharing options...
.png.022b5452a8f28f552bc9430097a16da2.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now